# Customer Support Specialist

**Company:** [Remote Talent Cloud](http://jobs.workable.com/companies/pBqnREKbK8qTySv5YFPEXZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract

[Apply for this job](http://jobs.workable.com/view/cc2d3c71-b6f0-4469-bd84-ab2b362be6a8)

## Description

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

-   Responding to customer inquiries via phone, email, and/or chat
-   Providing fast, friendly, and professional assistance
-   Troubleshooting product and service issues to find optimal solutions
-   Maintaining detailed and accurate records of customer interactions
-   Staying up to date on client products, services, and policies to provide accurate information
-   Collaborating with teammates and sharing feedback to continuously improve the customer experience

## Requirements

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

-   This is a fully remote position, but you must be located within the United States
-   Fluent in speaking, writing, and reading the English language
-   A reliable Internet connection and computer
-   A positive, professional attitude and a passion for helping others
-   The ability to work independently in a distraction-free home office
-   Previous customer support experience is a plus, but not required

## Benefits

-   Fully remote: work from anywhere within the United States
-   Full-time and part-time available
-   Competitive hourly pay from $20/hr