# Client Service Coordinator

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Part-time
**Department:** ASIA & MENAT

[Apply for this job](http://jobs.workable.com/view/cc70a3dd-4eaa-4b9b-a8b5-e5813dfdd251)

## Description

Rentokil Boecker Saudi Arabia is looking for enthusiastic and customer-focused **Client Service Coordinator** to join our team. This position is for **Saudi Nationals Only.**

The successful candidate will be responsible for handling customer inquiries received through **t**elephone, website, live chat, WhatsApp, and email, while ensuring timely follow-up and an exceptional customer experience.

**Working Hours:** 4 hours per day, 6 days per week (split shifts)

**Work Model:** Hybrid (office and remote)

He/she will be responsible of the following:

-   Receive and manage customer inquiries across all communication channels.
-   Log all customer inquiries and prospects into the ICABS system.
-   Allocate prospects to the assigned Sales Consultant in each branch.
-   Notify the assigned consultant immediately via email and WhatsApp.
-   Follow up on all inquiries within 24 hours to confirm whether the customer has been visited, surveyed, quoted, or converted into a sale.
-   Escalate any delays or missed actions to the Branch Manager (BM) and Area Sales Manager (ASM).
-   Maintain accurate records and ensure excellent customer service at all times.

## Requirements

-   **Saudi National only.**
-   Fluent in **Arabic and English** (spoken and written).
-   Strong communication and customer service skills.
-   Good computer skills and attention to detail.
-   Ability to multitask and work in a fast-paced environment.
-   University students, fresh graduates, or candidates seeking a flexible part-time opportunity are encouraged to apply.