# Patient Relations Executive

**Company:** [metabolic](http://jobs.workable.com/companies/6Ca2CcAZgtZpBK7dTPDk9p.md)
**Location:** Dubai, United Arab Emirates
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/cca6c27f-be61-4456-8401-34916b6ecc51)

## Description

Location:

1.  Grove Mall, Al Barsha, Dubai AND/OR
2.  Dubai Silicon Oasis AND/OR
3.  268 Al Wasl Rd, Jumeirah 1, Dubai

About metabolic.health:

Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.

Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.

Job Summary:

The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall

patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional,

and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.

Key Responsibilities:

1\. Patient Reception & Hospitality:

-   Welcome, greet, and assist new and returning patients with professionalism and warmth.
-   Guide patients through the check-in process, ensuring a smooth and stress-free experience.
-   Provide essential information about clinic services, appointments, and procedures.

2\. Patient Experience & Satisfaction:

-   Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well
-   cared for.
-   Act as the primary point of contact for patient inquiries and concerns, providing timely and
-   helpful responses.
-   Gather patient feedback to identify areas for improvement and enhance service quality.

3\. Workflow & Process Improvement:

-   Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
-   Collaborate with medical and administrative teams to enhance scheduling and coordination.
-   Identify gaps in patient experience and propose improvements to workflows and service
-   delivery.

4\. Coordination & Communication

-   Ensure seamless communication between patients, healthcare providers, and administrative
-   staff.
-   Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
-   Assist in managing appointment scheduling, follow-ups, and patient reminders.

5\. Digital & Administrative Support:

-   Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support
-   patient interactions.
-   Handle basic administrative duties, such as updating patient records and managing appointment
-   schedules.

Understands, follows and supports all hospital infection control programs to ensure patient and staff

safety.

## Requirements

-   Bachelor’s degree in Hospitality, Business Administration, Healthcare Management, or a related
-   field is preferred.
-   2+ years of experience in a guest relations, front-desk, or customer service role, preferably in
-   healthcare, hospitality, or luxury services.
-   Strong interpersonal skills with a patient-first mindset.
-   Excellent verbal and written communication skills in English (Arabic is a plus).
-   Ability to handle multiple tasks in a fast-paced environment with a strong focus on organization
-   and attention to detail.
-   Tech-savvy with experience in EMR systems, CRM software, and appointment scheduling tools.