# White Label Broker Support Coordinator

**Company:** [Park Place Finance, LLC](null/companies/3h7DWgnYP1L6x4K6CMqtQN.md)
**Location:** Austin, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Administrative

[Apply for this job](null/view/ccee705a-cd4d-473e-bd92-a767b160a5ea)

## Description

Competitive Edge Lending, a division of Park Place Finance, is seeking a White Label Broker Support Coordinator to serve as a key point of contact and coordination for our white label partner program. This is not a traditional loan processing or Loan Officer Assistant (LOA) role — instead, this position bridges underwriting, our loan origination system, and our broker portal to ensure white label partners receive accurate, timely, and well-communicated support throughout the loan lifecycle. This role is ideal for someone who thrives in a fast-paced, evolving environment and wants to help shape processes as the white label program grows.

**What You'll Do:**

-   Support white label broker partners by coordinating loan information and status updates across underwriting, LendingWise, and our broker portal

-   Accurately move and reconcile loan data between systems, ensuring conditions, approvals, and statuses stay aligned and up to date

-   Serve as a responsive, knowledgeable point of contact for broker questions and communication needs

-   Manage multiple loans, inquiries, and priorities simultaneously in a deadline-driven environment

-   Leverage HighLevel (CRM, workflows, automation) and other tools to streamline broker communication and support processes

-   Use AI tools (such as ChatGPT) and reporting tools (Excel/Google Sheets) to support day-to-day work and improve efficiency

-   Identify opportunities to improve and automate existing processes rather than simply performing them manually — help build the playbook as the program scales

## Requirements

-   Basic understanding of mortgage lending, preferably private lending, DSCR, or RTL (Residential Transition Loan) products

-   Familiarity with loan processing, underwriting conditions, and the approval process

-   Strong customer service and broker communication skills, both written and verbal

-   HighLevel experience preferred, including CRM, workflows, and automation

-   Comfortable learning and adopting new technology and software

-   Strong organizational skills with close attention to detail

-   Comfortable using AI tools such as ChatGPT to support daily work

-   Basic Excel/Google Sheets skills, including simple reporting

-   A problem solver and self-starter who works through challenges independently before escalating

-   Comfortable working in a fast-changing, still-developing environment

-   Willing and eager to help build better processes and automation, not just perform manual tasks

## Benefits

**WHY JOIN PARK PLACE FINANCE?**

At Park Place Finance, we invest just as much in our people as we do in our borrowers. If you're ready to accelerate your career in a collaborative, fast-paced environment where performance and innovation are celebrated — this is where you belong.

-   Competitive Compensation
-   100% Company-Paid Health Insurance _(Medical, Dental & Vision)_
-   Retirement Plan with 3% Company Match
-   Entrepreneurial Culture with a Focus on Growth & Excellence
-   Opportunities to Expand Skillset Across Multiple Loan Products