# Norwegian Helpdesk Agent for Social Media Platform | Live in Greece

**Company:** [Mercier Consultancy Group](http://jobs.workable.com/companies/5zg5Z8SQBWuwdeoGA8tdK2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik Greece

[Apply for this job](http://jobs.workable.com/view/cd4574e5-2ce8-48f7-b80f-eeb6b8d3d044)

## Description

Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform.

### Key Responsibilities

-   Provide responsive and friendly customer support to Norwegian-speaking users.
-   Troubleshoot technical problems related to the social media platform and guide users effectively.
-   Document and track customer interactions and issues accurately using CRM tools.
-   Collaborate with internal teams to escalate and resolve complex technical challenges.
-   Stay informed about platform updates, policies, and best practices to share relevant information with users.
-   Contribute to process improvements to enhance the support experience.

## Requirements

-   Exceptional fluency in Norwegian and at least a B2 in English (both written and spoken) is required.
-   Experience in customer service, technical support, or helpdesk roles preferred.
-   Strong problem-solving skills and ability to communicate technical information clearly.
-   Familiarity with social media platforms is a plus.
-   Experience with CRM systems and helpdesk software is advantageous.
-   Ability to work remotely from Greece with excellent self-management and organizational skills.
-   Positive attitude and commitment to providing excellent customer service.

## Benefits

1.  Competitive Monthly Salary
2.  Fully Paid Relocation Package
3.  Fully Paid Training
4.  Health Insurance
5.  And Much More...