# Client Success Manager

**Company:** [Talentgrator](http://jobs.workable.com/companies/xsrZynjHYh6UW7LTSXNEJc.md)
**Location:** Prague, Czechia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Game Provider

[Apply for this job](http://jobs.workable.com/view/cd693d85-460a-42ba-99df-1d5a9bb828c5)

## Description

Our client is a leading slot games provider in the online gambling industry, headquartered in Prague. The company is recognized for creating innovative, high-quality games with engaging mechanics and immersive design, enjoyed by players worldwide. With a strong international presence across Prague, Malta, and Latin America, they continue to set benchmarks in the iGaming market.  
  
**Responsibilities:**

-   Manage independently a portfolio of 100+ clients
-   Building and improving relationships with new and existing clients (new clients that are brought in the company by Sales department)
-   Maintaining a strong relationship external with the clients and internal with different departments (marketing, compliance, sales))
-   Daily b2b communication via chat and video calls
-   focus on growing the revenue and achieving a win-win result in order to secure a healthy long term relationship
-   Manage independently the promotions given to the clients

## Requirements

-   2+ years of related experience in customer care or customer relationship management
-   Ability to find contacts (no cold calling, we work with existing clients only)
-   Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients
-   Ability to manage multiple client accounts, prioritize tasks, and maintain a high level of organization
-   Russian and fluent in English (written and spoken)
-   Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights
-   Self-motivated and proactive in identifying opportunities for client growth and engagement

  
**Nice to have:**

-   Experience in iGaming
-   Knowledge of any European language

## Benefits

-   A dynamic and innovative work environment in a leading iGaming company
-   Performance-based bonuses
-   Flexible working hours
-   Growth opportunities and strategic impact on company revenue
-   Business trips and international event participation
-   Corporate events and team-building activities