# Norwegian Speaking Online Platform Support Agent -Remote in Greece

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Norwegian

[Apply for this job](http://jobs.workable.com/view/ce6f6dc7-5bbc-45e6-a04b-7cd839fbd7a2)

## Description

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!

  

### Responsibilities

-   Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
-   Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
-   Educate users on maximizing their interaction with the platform and navigating its features.
-   Accurately document customer issues and resolutions in our CRM system to ensure quality service.
-   Collaborate with different teams to report recurring issues and suggest improvements for user experience.
-   Stay updated on new features and platform changes to provide the most accurate assistance.
-   Ensure follow-up communication with users to verify their satisfaction with the solutions provided.

## Requirements

-   Fluent in Norwegian and English, with strong written and verbal communication skills.
-   Previous experience in customer support or technical assistance, especially in an online setting.
-   Solid understanding of online platforms and their functionalities.
-   Proven problem-solving skills and a customer-oriented mindset.
-   Excellent communication and interpersonal abilities.
-   Experience with CRM software and support tools is beneficial.
-   Ability to work independently and handle multiple tasks in a fast-paced environment.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...