# Junior IT Operations Analyst

**Company:** [Alongside](http://jobs.workable.com/companies/qaxqPSE5ubrx7t9x4PfEHY.md)
**Location:** Porto, Portugal
**Workplace:** hybrid
**Department:** Alongside

[Apply for this job](http://jobs.workable.com/view/cec6de61-23f1-4a9f-95b7-df318d4ec453)

## Description

**Alongside** partners with organizations to **drive digital transformation** and **build high-performing tech teams**.  
We are looking for a **Junior** **IT Operations Analyst** to join a project at a company specializing in the management of financial markets.  
  
**Responsibilities**

-   Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
-   Monitor, analyze, and resolve operational alerts and incidents;
-   Investigate and resolve L1 and L2 automation failures;
-   Manage different types of tickets, including incidents, changes, and service requests;
-   Ensure the proper escalation of major incident processes within the defined SLAs;
-   Create and maintain operational procedures and knowledge base articles;
-   Work according to best practices and processes based on the ITIL methodology;
-   Collaborate with different technical teams to ensure service stability.

## Requirements

-   Knowledge of Linux;

-   Knowledge of monitoring platforms;
-   Knowledge of Jira and ITIL methodology;
-   Good English skills;
-   Availability to work in a 24/7 shift schedule;
-   Interest and motivation to grow in the operations and technology field;
-   Analytical skills, sense of responsibility, and team spirit.

### Nice to Have

-   Previous experience in operations, support, or monitoring environments;
-   Knowledge of networking;
-   Good communication skills in critical environments;
-   Proactive profile with a continuous improvement mindset.

## Benefits

-   Technical guidance and continuous mentorship
-   Participation in real-world projects
-   Collaborative environment with a focus on professional growth
-   Opportunity for career progression
-   Hybrid work model: Porto office (3 days per month of home office)
-   Salary range: 18k – 25k per year