# Croatian-Speaking Customer Agent For Booking.com - Work In Greece - Hiring bonus

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Athens, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/cf16837b-0b92-451a-92b2-a9162236fd38)

## Description

Mercier Consultancy is pleased to offer an exciting opportunity for a Croatian-Speaking Customer Agent to work in Athens, Greece, supporting Booking.com customers. This role is ideal for someone fluent in Croatian who is enthusiastic about delivering exceptional customer service in a dynamic and international environment.

As a Customer Agent, you will be the key point of contact for Croatian-speaking clients, addressing their questions and concerns regarding Booking.com services to ensure a seamless and satisfying customer experience.

**\*\*\*ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!\*\*\***

### Responsibilities

-   Provide customer support to Croatian-speaking clients via phone, email, and chat
-   Resolve inquiries related to bookings, reservations, and services offered by Booking.com
-   Maintain accurate records of customer interactions within company systems
-   Collaborate with internal teams to resolve any complex customer issues
-   Offer guidance and solutions to improve customer satisfaction
-   Gather customer feedback and report insights for continuous service improvement
-   Participate in training programs to stay updated on Booking.com products and policies

## Requirements

-   Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
-   Excellent communication and customer service skills
-   Previous experience in customer support, preferably in travel or booking services
-   Strong problem-solving skills and ability to handle challenging situations
-   Ability to work effectively in a fast-paced and multicultural environment
-   Willingness to relocate to Athens, Greece
-   Positive attitude and eagerness to learn

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )

1200 euros hiring bonus if you are already in Greece

Private Health Insurance

50 euros food bonus (if work from office)

2 Extra Salaries Per Year

A lot of extra perks