# Customer Service Experience

**Company:** [Blessinger Legal](http://jobs.workable.com/companies/79nXpNN6sA6WgLszULd38V.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Service and Finance

[Apply for this job](http://jobs.workable.com/view/d028e95a-f83a-45f1-801a-2eaf18850dd0)

## Description

Customer Service Experience (Full‑Time, Remote) 

Company: Blessinger Legal PLLC   
Department: Customer Experience   
Reports To: CSE Supervisor   
Pay: $5–$7/hour USD 

Role Overview 

We are seeking a Customer Service Experience to serve as the first point of contact for clients. This role requires strong phone‑handling skills, clear documentation, and a professional, empathetic communication style. The ideal candidate has prior U.S.-based customer service or receptionist experience and is comfortable handling multiple inquiries at once. 

Key Responsibilities 

-   Handle inbound and outbound client communications via phone, email, chat, SMS, and social media 

-   Triage calls, log and categorize interactions, and escalate issues when needed 

-   Provide accurate information about services and next steps 

-   Follow up proactively with clients and internal staff 

-   Maintain accurate client records and documentation 

-   Perform administrative or outreach tasks during low call volume 

Application Instructions (Required) 

-   Include “Starfish CSR Member” in your application headline 

-   In your summary, briefly explain why you’re interested and why you’re a good fit 

-   Applications that do not follow instructions will not be reviewed.

## Requirements

-   Requirements (Must‑Have) 

-   1+ year experience as a receptionist or customer service representative in a U.S.-based company 

-   Fluent in English and Spanish (spoken and written) 

-   Experience handling inbound and outbound calls 

-   Strong documentation and call‑logging skills 

-   Ability to manage multiple client interactions at once (up to 3 calls) 

-   Proficient in Microsoft Office and Google Workspace 

-   Reliable, proactive, and able to work independently 

-   Preferred 

-   Legal or immigration law experience 

-   Familiarity with INSZoom or Docketwise