# Regional Operations Service Manager

**Company:** [Primech Building Services](http://jobs.workable.com/companies/f8iw5kMFis69ptChEgGm3u.md)
**Location:** Gillingham, United Kingdom
**Workplace:** on site
**Employment type:** Full-time
**Department:** Facilities Maintenance

[Apply for this job](http://jobs.workable.com/view/d02dbac6-b6d0-4212-a4ed-b0f7d5642c92)

## Description

**About the Role:**

The **Regional Operations Service Manager** is accountable for the **operational, commercial, and client performance** of the **Service & Small Works division** across an allocated region. The role ensures contracts and projects are delivered safely, efficiently, profitably, and in accordance with company standards, statutory requirements, and client expectations.

**Key responsibilities:**

-   Leading regional engineering operations and service delivery.
-   Driving performance against KPIs, SLAs, budgets, and profitability targets.
-   Maintaining strong client relationships and supporting business growth.
-   Providing leadership and governance to Operations Managers, who retain day-to-day technical responsibility for engineering teams.

Operational Leadership:

-   Lead and support Operations Managers across the region.
-   Ensure effective delivery of planned preventative maintenance (PPM), reactive maintenance, and small works.
-   Oversee resource planning, engineer utilisation, recruitment, scheduling, and productivity.
-   Maintain engineering quality, statutory compliance, and adherence to company standards.
-   Monitor contract performance, ensuring SLA and KPI targets are achieved and corrective actions implemented where required.
-   Support mobilisation of new contracts and maintenance programmes.
-   Manage operational risk and continuous improvement initiatives.

Commercial Management:

-   Hold regional P&L responsibility and deliver agreed revenue and margin targets.
-   Drive operational efficiencies and profitability improvements.
-   Manage forecasting, budgeting, cost control, WIP, and debt management.
-   Support commercial reviews, contract optimisation, and value creation initiatives.
-   Identify opportunities to grow existing accounts and expand service offerings.
-   Support pricing, scoping, and delivery of regional works and contract variations.

People Leadership

-   Foster a high-performance, accountable, and safety-focused culture.
-   Lead workforce planning, recruitment, performance management, and succession planning.
-   Provide escalation support for complex operational and technical issues.
-   Conduct probation reviews and annual performance reviews for direct reports.
-   Champion health, safety, environmental, and quality (HSEQ) standards across the region.

Client Management:

-   Act as the primary operational contact for key regional clients.
-   Lead client review meetings and manage service escalations.
-   Build long-term client relationships and identify opportunities for account growth.
-   Support strategic bids, cross-selling initiatives, and contract development opportunities.

## Requirements

**Essential:**

-   Strong technical knowledge of M&E building services, including Electrical, HVAC, Gas, Fire, Water, and Decarbonisation systems.
-   Proven experience managing engineering operations within an FM or building services environment.
-   Strong understanding of statutory compliance, engineering regulations, and quality standards.
-   Experience delivering PPM, reactive maintenance, and small works programmes.
-   Demonstrable leadership experience managing multiple engineering teams.
-   Strong commercial awareness, including budgeting, forecasting, labour productivity, and margin management.
-   Excellent client relationship and stakeholder management skills.
-   Strong communication, problem-solving, and decision-making abilities.
-   IOSH Managing Safely (minimum).
-   Full UK Driving Licence.

**Desirable:**

-   Previous regional management experience within FM or building services.
-   HNC/HND or Degree in Mechanical, Electrical, or Building Services Engineering.
-   SMSTS, NEBOSH, PRINCE2, or equivalent project management qualification.
-   Multi-disciplinary engineering background (MEP).
-   Experience with CAFM or job management systems.
-   Understanding of asset lifecycle and maintenance planning.
-   Chartered Engineer status.

## Benefits

-   Competitive Salary
-   Apple IT Equipment Provided
-   Apple iPad Provided
-   Holiday allowance – 23 Days + Bank Holidays
-   Performance Bonus
-   Pension
-   Company Vehicle
-   Professional development support