# Product Support Analyst (French)

**Company:** [FE fundinfo](http://jobs.workable.com/companies/psawQYUSUcmQ31PUuinbgQ.md)
**Location:** Chennai, India
**Workplace:** on site
**Department:** Client Experience

[Apply for this job](http://jobs.workable.com/view/d0445a4f-992d-4d04-bd59-7d84db8826e7)

## Description

FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence.

This role offers hands-on exposure to global clients and financial data products while being part of a collaborative Client Experience team. You will develop strong product knowledge, work closely with data and technical teams, and grow your career within a globally recognised organisation that values learning, ownership, and customer impact.

**Your key responsibilities as a French Product Support Analyst will include:**

-   Managing customer queries via calls, emails, chats, and the customer portal within defined SLAs
-   Performing first‑level investigation and resolution of product issues and service requests
-   Coordinating with internal teams to resolve complex cases and provide timely updates
-   Ensuring professional, customer‑focused communication at all times
-   Meeting performance metrics related to quality, turnaround time, and customer satisfaction
-   Maintaining product knowledge and contributing to knowledge articles

**You will need the following experience and skills to join us as a French Product Support Analyst:**

-   You must have at least 2 years of experience in a French‑speaking support or service desk role
-   You will have strong verbal and written communication skills in French and English
-   You should have a good understanding of MS Office tools and service desk systems
-   You will demonstrate strong analytical and problem‑solving skills
-   You should have basic knowledge of the financial domain, with fund data as an added advantage

**By joining the team as a Product Support Analyst, you will be offered the following:**

-   24 days holiday
-   Paid Study leave
-   Enhanced paternity & maternity
-   Statutory benefits like PF, Gratuity, etc
-   Support to set up home office
-   Health cover with option to add family members
-   Annual health check up
-   Meal cards
-   Full LinkedIn Learning access

**Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our** [**Glassdoor**](https://www.glassdoor.co.uk/Overview/Working-at-FE-fundinfo-EI_IE553873.11,22.htm) **profile or** [**fefundinfo.com**](https://www.fefundinfo.com/) **to find out more about life @ FE fundinfo!**