# Medical Records Clerk Personal Injury (Remote) | LATAM

**Company:** [HireHawk](https://jobs.workable.com/companies/54ganHxKx9B4npSTivXBrw.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** NV01

[Apply for this job](https://jobs.workable.com/view/d0949979-1929-49ec-a9b1-c94c9ed5ec20)

## Description

-   Job type: Full-time contractor
-   Workplace: Remote
-   Schedule: Monday to Friday, aligned with US Pacific Time (PST)
-   Compensation: $1,300 to $1,400 per month, depending on experience

**About HireHawk**

HireHawk connects skilled professionals with US companies for long-term remote roles. We are looking for proactive people who take ownership of their work and want to grow with a stable team.

**About the role**

Our client is an established plaintiff personal injury firm in Los Angeles that focuses on premises liability cases (slip-and-fall and trip-and-fall). Its cases are worked up in litigation for full value, so complete medical documentation matters on every file.

You will be the records specialist for a group of case managers. Your job is to request medical records and bills for their cases and follow up until every file is complete.

**Responsibilities**

-   Request medical records, medical bills and related documents from hospitals, clinics, imaging centers and other providers.
-   Follow up consistently on outstanding requests until the records arrive.
-   Upload, label and organize documents in the firm's case management software.
-   Keep a tracking log of pending requests and follow-ups so the case managers can see what is missing.
-   Flag documentation gaps on each case to the assigned case manager.
-   Send and track HIPAA authorizations and other records release forms.
-   Process incoming faxes and electronic records and route them to the right file.
-   Protect client confidentiality at all times.

## Requirements

**Must-Have:**

-   Experience at a US personal injury law firm requesting medical records and medical bills.
-   Strong written and spoken English, for calls and emails with medical providers.
-   Organized and persistent, able to handle a high volume of requests and follow-ups across many cases on your own.
-   Comfortable with Microsoft Office or Google Workspace and a legal case management platform.
-   Full-time availability during US Pacific business hours, with reliable internet and a dedicated workspace.

**Nice-to-Have:**

-   Experience supporting several case managers at once.
-   Premises liability case experience.
-   Experience working through remote desktop access to a firm's systems.