# E-Commerce Head of Operations - RTG

**Company:** [robusta](http://jobs.workable.com/companies/uGNRDE2QgsGUtGKrRkBhB5.md)
**Location:** Cairo, Egypt
**Workplace:** hybrid
**Department:** Octopus Talents '25

[Apply for this job](http://jobs.workable.com/view/d0e0e59c-2c94-4c4e-a27e-06680910f69d)

## Description

### About the Role

We are seeking an experienced **E-Commerce Head of Operations** to lead the end-to-end operational and business performance of our growing portfolio of e-commerce partners. This role owns the execution of business plans, operational excellence, profitability, and sustainable growth across multiple partner accounts.

The ideal candidate is a strategic leader with strong commercial acumen, operational expertise, and a proven ability to scale e-commerce businesses. You will lead cross-functional teams, optimize processes, and ensure alignment across Commercial, Customer Experience, Technology, Marketing, and Operations to deliver exceptional business outcomes.

### Key Responsibilities

-   Own the end-to-end operational and business performance of multiple e-commerce partner accounts.
-   Lead the execution of annual business plans and growth strategies across all managed accounts.
-   Drive GMV growth, profitability, and operational excellence while ensuring targets are achieved.
-   Lead and develop a high-performing e-commerce organization, managing direct reports and cross-functional teams.
-   Oversee business performance across commercial operations, customer experience, marketplaces, fulfillment, customer service, and technology.
-   Review and align commercial calendars with Commercial Managers and E-Commerce Managers to maximize campaign effectiveness.
-   Partner with Customer Experience and Technology teams to prioritize platform enhancements and digital initiatives that support business objectives.
-   Drive operational efficiencies to improve cost per order, delivery performance, and customer satisfaction.
-   Monitor key business metrics and prepare monthly and quarterly executive reports with performance insights and mitigation plans.
-   Identify opportunities for operational improvements, automation, and scalable processes.
-   Support the evaluation of new business opportunities and expansion initiatives.

## Requirements

-   Bachelor's degree in Business Administration, Commerce, Engineering, Marketing, or a related field.
-   **12+ years** of experience in business operations, retail, commercial management, or operations leadership.
-   **3–4+ years** of dedicated experience leading e-commerce operations.
-   Proven experience owning business performance, operational execution, and P&L.
-   Strong understanding of e-commerce operations, marketplaces, customer experience, fulfillment, and commercial planning.
-   Experience leading large cross-functional teams and managing managers.
-   Strong financial and analytical skills with experience managing KPIs and business performance.
-   Excellent leadership, stakeholder management, and communication skills.
-   Experience driving digital transformation, operational optimization, and business growth.
-   Fluent in Arabic and English.

### Preferred Qualifications

-   Entrepreneurial or startup experience.
-   Experience within Fashion, Beauty, Grocery, or Retail industries.
-   Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms.
-   Experience leading large operational organizations.
-   Strong understanding of customer acquisition, retention, and digital commerce strategies.