# Front Desk Receptionist - Armenian Speaking Virtual Assistant

**Company:** [Staffing for Doctors](https://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](https://jobs.workable.com/view/d10088df-6647-48f5-97f1-3f18d18b83ea)

## Description

### **About the Role**

### **About the Role**

We are seeking a highly articulate, efficient, and bilingual **Medical Coordinator & Front Desk Specialist** to support our active General / Family / Internal Medicine practice.

In this role, you will serve as the administrative backbone of our clinic—managing a high volume of inbound and outbound patient calls (**500–1,000 calls per week across the practice**), verifying insurance coverage, processing medication refills, managing prior authorizations, and maintaining pristine schedules within our EHR system.

Fluency in both **English and Armenian** is strictly required to effectively serve our patient community.

## Requirements

### **Key Responsibilities**

**1\. Patient Communications & High-Volume Call Management**

-   Handle high-volume inbound and outbound phone calls using our cloud phone system (**Nextiva VOIP**).
-   Answer patient inquiries, schedule and confirm appointments, and triage urgent calls with a warm, professional, and clear telephone manner in both English and Armenian.

**2\. Insurance Verification & Prior Authorizations**

-   Verify patient insurance eligibility, copays, deductibles, and benefits prior to scheduled appointments.
-   Initiate, submit, and track insurance prior authorizations for procedures, diagnostic imaging, and medications.

**3\. Prescription Refills & Clinical Administrative Support**

-   Process medication refill requests following clinic protocols, verifying prescription history in the EHR, and routing notes to providers.
-   Manage provider schedules, optimize appointment calendar flow, and perform daily patient outreach to minimize missed visits.

**4\. EHR & Data Management**

-   Manage patient charts, registration records, and scheduling workflows within **Athenahealth EHR** (or similar platforms).
-   Utilize Microsoft Excel and Office tools to track daily administrative tasks, referral logs, and task lists.

### **Qualifications & Requirements**

-   **Language Mastery (Non-Negotiable):** Superior spoken and written communication skills in both **English and Armenian**.
-   **Clinical Experience:** 1–2 years of experience in General, Family, or Internal Medicine (preferably in a Front Desk, Medical Assistant, or Coordinator role). _Highly qualified candidates with strong medical backgrounds in other specialties will also be considered._
-   **Core Competencies:** Proven experience managing high call volumes, insurance verifications, prior authorizations, prescription refills, and patient scheduling.
-   **Technical Proficiency:** Proficient in Microsoft Excel and Office Suite.

### **Preferred Qualifications**

-   **EHR:** Hands-on experience with **Athenahealth (Athena) EHR**.
-   **Phone Systems:** Familiarity with **Nextiva VOIP** or cloud-based phone platforms.