# Bilingual receptionist for a law firm

**Company:** [Get Linked Up](http://jobs.workable.com/companies/4GJK45iXfajhbaGHbdp9z1.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/d1ace6dd-122b-4d35-a357-dd6fd56f4895)

## Description

**Front Desk & Communications**

-   Answer and direct a high volume of inbound calls in both English and Spanish with professionalism, warmth, and efficiency
-   Greet and assist clients, prospective clients, and visitors (virtual or in-person as applicable) with a positive and helpful attitude
-   Respond to emails, voicemails, and messages promptly and route them to the appropriate team member
-   Take accurate and detailed messages and ensure timely delivery to attorneys, paralegals, or case managers
-   Handle client inquiries with empathy and discretion, providing general information about the firm without giving legal advice
-   Make outbound calls to clients, medical providers, insurance companies, and other parties as directed

**Scheduling & Calendar Management**

-   Schedule, confirm, and reschedule appointments, consultations, depositions, and meetings for attorneys and staff
-   Maintain and update attorney and team calendars in real time
-   Send appointment reminders to clients and follow up on no-shows or cancellations
-   Coordinate conference calls and virtual meetings, including sending links and ensuring all parties are confirmed

**Administrative Support**

-   Perform accurate and timely data entry into the case management system
-   Prepare, send, and track routine correspondence and documents as directed by the legal team
-   Assist with organizing and maintaining digital client files and records
-   Process incoming and outgoing mail, faxes, and documents
-   Support attorneys, paralegals, and case managers with administrative tasks as needed
-   Assist with printing, scanning, copying, and filing documents in an organized manner

**Client Experience**

-   Serve as a warm and reassuring point of contact for clients who may be going through a stressful and difficult time
-   Follow up with clients on outstanding documents, signatures, or information requests
-   Escalate client concerns or urgent matters to the appropriate team member quickly and professionally
-   Maintain a consistently positive, patient, and professional tone in every interaction

**Multitasking & Office Coordination**

-   Manage multiple simultaneous tasks — phone calls, scheduling, data entry, and correspondence — without losing accuracy or composure
-   Prioritize tasks effectively in a fast-paced, high-volume environment
-   Anticipate the needs of the team and take initiative to keep daily operations on track
-   Maintain organized systems for tracking tasks, messages, and follow-ups throughout the day

## Requirements

**Required**

-   Fully bilingual in English and Spanish — written and verbal (required, non-negotiable)
-   Minimum 1–2 years of experience in a receptionist, administrative, or front desk role
-   Exceptional multitasking ability — comfortable managing phones, scheduling, and data entry simultaneously
-   Strong organizational skills with meticulous attention to detail
-   Excellent verbal and written communication skills in both languages
-   Professional, friendly, and composed demeanor — especially when handling difficult or emotional callers
-   Proficiency with Microsoft Office / Google Suite and video conferencing tools (Zoom, Google Meet, etc.)
-   Reliable internet connection and a quiet, distraction-free remote workspace
-   Self-motivated and able to manage time effectively without close supervision

**Preferred**

-   Experience working in a personal injury or general law firm (strong plus)
-   Familiarity with legal terminology, case management software, and legal office procedures
-   Experience with e-signature platforms (DocuSign, Adobe Sign, or similar)
-   Experience handling high call volumes in a customer-facing or client services role
-   Comfortable working across multiple time zones if required

## Benefits

Fully remote, full-time position with a consistent schedule

Competitive compensation based on experience

Welcoming, team-oriented work environment with clear expectations

Opportunity to grow into expanded administrative or legal support roles

PTO, Holidays and attendance bonus