# Sr. Engineer, IT Help Desk

**Company:** [Egyptian Banks Company](http://jobs.workable.com/companies/hb636HyLHoaMkkdWwnhrYJ.md)
**Location:** New Cairo City, Egypt
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/d20368d8-80d4-42a7-8be5-0fc9ba10a3c0)

## Description

-   Improve and upgrade IT environment for the user for more efficient performance.

-   Troubleshoot and provide first support for network problems.

-   Configure and install network printers and troubleshoot their problems.

-   Install new software and upgrade PC hardware when needed.

-   Troubleshoot and handle hardware, software and PC's problems.

-   Know the problem that related to software or hardware and troubleshoot to solve it for any user and create the IT environment for the user just joining the company.

## Requirements

-   +5 Years of Experience in IT Helpdesk

-   Bachelor's degree in engineering, computer science or equivalent

-   CCNA preferred Experience

-   Microsoft \\ VMware \\ Red hat certificates
-   CompTIA A+ Certification
-   CompTIA Network+ (N+) Certification