# German speaking Fitbit Products Support Specialist role available in Bulgaria

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** German

[Apply for this job](http://jobs.workable.com/view/d2111a34-fbbb-4d58-b20b-15e3543b4c97)

## Description

Mercier Consultancy is thrilled to announce a vacancy for a German speaking Fitbit Products Support Specialist in Bulgaria! This role is perfect for individuals who have a passion for fitness technology and customer service excellence.

As a Support Specialist, you will provide assistance to German-speaking customers with their inquiries and challenges related to Fitbit products, ensuring they have a positive experience with our devices.

### Responsibilities

-   Offer exceptional support to German-speaking customers via phone, email, and chat
-   Troubleshoot and resolve technical issues regarding Fitbit products and services
-   Educate customers on product functionalities and user best practices
-   Document customer interactions systematically in our support systems
-   Collaborate with technical departments to escalate and resolve complex issues
-   Encourage customer engagement by providing helpful insights and solutions
-   Maintain professionalism and friendliness in all customer communications

## Requirements

-   Fluency in German and English, both written and spoken
-   Strong customer service skills with a dedication to customer satisfaction
-   Previous experience in customer support or technical roles is preferred
-   Deep interest in fitness technology
-   Problem-solving and troubleshooting skills
-   Able to work effectively in a team-based environment
-   Experience with customer support tools and platforms is a plus

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...