# GAIN - Central Operation - HubSpot Systems Support Specialist

**Company:** [This is Gain Ltd](http://jobs.workable.com/companies/q8ddPm3fRV6qJHRNxceQ93.md)
**Location:** Mumbai, India
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Central Operations

[Apply for this job](http://jobs.workable.com/view/d278b65f-3af5-4a55-a166-ee50d0c2cbd6)

## Description

Job Description: HubSpot Systems Support Specialist  
Role title: Systems Support Specialist – HubSpot   
Department: Central Operations   
Location: India (Andheri)  
Reporting to: Central Operations – Systems Lead  
   
Role purpose   
   
We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”.   
   
You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer.   
   
⸻   
   
Key responsibilities   
   
HubSpot support & administration 

-   Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting). 

-   Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances. 

-   Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities. 

-   Keep changes structured and safe by considering dependencies and downstream impacts before updating the system. 

-   Maintain clear notes/documentation for recurring requests and improvements.   
     

Other operational support 

-   Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear. 

-   Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support. 

-   Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently. 

Skills & experience   
   
Essential 

-   Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability). 

-   Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution. 

-   Analytical and detail-oriented, especially when working with data and segmentation. 

-   Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data. 

-   Clear written communication and comfort working with multiple internal stakeholders. 

-   Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight. 

Desirable 

-   HubSpot certifications. 

-   Experience supporting a multi-team/multi-business-unit organisation. 

-   Familiarity with basic CRM governance concepts (data standards, access control, documentation). 

Personal attributes 

-   Fast learner with strong initiative. 

-   Calm, methodical, and reliable under pressure. 

-   Comfortable asking questions to confirm understanding—especially where changes could have wider impact.