# UX Research & Experience, Senior Consultant

**Company:** [Master-Works](http://jobs.workable.com/companies/92Fe7BmJELjDwQg6iUJrrE.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Department:** Executive Sector

[Apply for this job](http://jobs.workable.com/view/d2db24be-8195-499a-b16c-9a0d19078069)

## Description

Master Works is seeking a UX Research & Experience, Senior Consultant to lead user experience research, experience governance, and continuous improvement activities. Act as the principal UX expert supporting the Digital Experience function.

**Reporting Line:** Operates within the Journeys & User Experience Department, reporting directly to the Department Manager, to ensure alignment with the department’s experience targets and deliverables.

**Key Responsibilities:**

\- Plan and conduct UX Research.

\- Perform UX Audits across digital platforms.

\- Lead usability testing and A/B testing.

\- Analyze behavioral analytics and Voice of Customer insights.

\- Design concepts, wireframes and prototypes (low-to-high fidelity) ready for stakeholder review and user testing.

\- Measure post-launch experience and adoption.

\- Produce actionable UX recommendations and improvement roadmaps.

\- Facilitate discovery and experience workshops.

\- Support accessibility and digital experience compliance.

## Requirements

**Required Expertise:**

\- UX Research & Discovery (interviews, exploratory research, benchmarking)

\- Behavioural & Product Analytics (web/product analytics platforms, e.g., Matomo, GA4; session analytics, e.g., Microsoft Clarity)

\- Usability Testing (moderated and unmoderated; testing tools, e.g., Maze)

\- Design & Prototyping (Figma / FigJam)

\- Voice of Customer & CX Listening (NPS, CSAT; listening tools, e.g., Lucidya)

\- Experience Strategy & Governance (experience KPIs, improvement roadmaps, DGA / NDS standards, DXP environments)

**Expected Deliverables**

\- UX Audit Report — per platform against NDS and accessibility standards (all MIM platforms).

\- Usability Testing Report (methodology, findings, recommendations) — per testing round / per service before launch. (min 8 reports per quarter)

\- Behavioural Analytics Report — monthly or quarterly, based on platform data. (min 8 reports per quarter)

\- VOC Insight Report (operations tickets, NPS, CSAT analysis and recommendations) — quarterly. (min 8 reports per quarter)

\- UX Research Report (interviews, discovery research, benchmarking) — per study. (min 8 reports per quarter)

\- Research Repository — foundational setup, then continuously maintained.

\- Journey Maps (As-is / To-be) for the investor journey — per journey.

\- Experience Measurement Framework (KPI definitions and measurement methodology) — foundational, one-time.

\- Post-launch Experience Report — per launched service.

\- UX Improvement Roadmap with closure tracking — quarterly.

\- DGA Evidence File consolidating research, testing, and measurement outputs — annual, ahead of the assessment cycle.

\- All reports must include methodology, sample, and supporting evidence.

**Expected Outcomes**

\- Operate the Digital Enablement Department with senior-level expertise.

\- Improve digital services and investor journeys.

\- Enable data-driven continuous improvement.

\- Deliver measurable outputs: the Digital Experience Maturity evidence file, NDS audit cycles for the three platforms, quarterly VOC insight reports (tickets, NPS, CSAT), and concept prototypes for new initiatives.

\- Increase business value and service quality.

\- Strengthen collaboration between Demand Management, Product, and Digital Enablement.

**Job Location:** Client Site