# Portuguese Customer Service for E-Commerce Platform - Relocation to Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/d31beb76-04ca-4dc3-97c6-1421167a7515)

## Description

Mercier Consultancy is actively seeking a motivated Portuguese Customer Service Representative for our E-Commerce Platform team. This role offers the exciting opportunity to relocate to Greece, with support provided throughout the relocation process. As a key member of our customer service department, you will assist Portuguese-speaking customers by addressing their inquiries, resolving issues, and ensuring a seamless shopping experience.

If you are passionate about e-commerce and customer satisfaction, and eager to embrace a new adventure in Greece, we encourage you to apply!

### Responsibilities

-   Handle customer inquiries and complaints in Portuguese.
-   Provide product information and support related to the e-commerce platform.
-   Resolve customer issues promptly and professionally to maintain high customer satisfaction.
-   Document customer interactions accurately using CRM systems.
-   Collaborate with internal teams to improve customer experience and resolve complex issues.
-   Participate in training sessions to stay updated on product knowledge and customer service best practices.

## Requirements

-   Fluency in Portuguese and English, both written and spoken.
-   Excellent communication and problem-solving skills.
-   Previous experience in customer service, preferably in e-commerce.
-   Willingness to relocate to Greece; relocation assistance provided.
-   Ability to work in a fast-paced and dynamic environment.
-   Familiarity with CRM software and customer support tools is a plus.
-   Strong attention to detail and a customer-focused mindset.

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...