# Travel Agent - IATA Certified (Amadeus GDS)

**Company:** [webook.com](https://jobs.workable.com/companies/nFoiJbMb2YRXRa8nUPpzGY.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Employment type:** Full-time
**Department:** Marketing & Customer Care

[Apply for this job](https://jobs.workable.com/view/d3c86fd6-1e22-41dc-b4a5-8d7f78a5a12a)

## Description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,[webook.com](http://webook.com/) is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

**Role overview :**

We're looking for an experienced, detail-driven Travel Agent to join the webook.com team someone who knows Amadeus inside out and can own the full booking lifecycle from start to finish.

This is a hands-on role. You'll be managing end-to-end reservations for corporate and leisure clients, handling everything from fare construction and ticketing to reissues, refunds, and irregular operations all while delivering a seamless client experience.

### Key Responsibilities:

-   Managing PNRs across flights, hotels, cars, and ancillaries in Amadeus
-   Constructing and pricing fares (published, private, and corporate) and issuing tickets
-   Processing reissues, revalidations, voids, refunds, and EMDs in line with fare rules
-   Handling schedule changes, IROPs, and cancellations proactively
-   Advising clients on itineraries, fare options, visa/entry requirements, and more
-   Managing daily queues within SLA and maintaining BSP reporting accuracy
-   Coordinating with airlines, consolidators, and suppliers on waivers and group requests
-   Delivering high-quality service across phone, email, and chat including escalations

## Requirements

-   IATA/UFTAA certification (Foundation or Consultant level) mandatory
-   Bachelor degree
-   2–5 years of experience in an IATA-accredited agency or TMC
-   Advanced Amadeus proficiency cryptic commands, PNR servicing, fare pricing, ticketing, reissue/refund (ATC)
-   Solid knowledge of fare construction, fare rules, taxes, and interline/codeshare handling
-   Familiarity with BSP processes, ADM prevention, and ticketing compliance
-   Strong geography and airline network knowledge
-   Excellent communication in English , Arabic is a plus
-   High attention to detail and able to multitask across systems under pressure