# IT Support Technician

**Company:** [Articore Group](http://jobs.workable.com/companies/qHpxJpoN62YHb3uDzQmMaN.md)
**Location:** New York, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** IT

[Apply for this job](http://jobs.workable.com/view/d3d6d00c-f90c-431d-9333-54c5b7c75442)

## Description

**The IT Support Technician ensures our global team remains productive by providing expert technical assistance and maintaining high-performance hardware and software systems. This role serves as the primary point of contact for on-site and remote technology needs, managing everything from hardware deployment to network security. By maintaining seamless digital operations and empowering staff through technical training, the IT Support Technician plays a critical role in the company’s ability to scale and succeed in a fast-paced e-commerce environment.**

**Responsibilities:**

-   Manage the full lifecycle of employee hardware and software, ensuring all new hires are fully equipped and configured for their first day.
-   Coordinate on-site technical operations, including the daily monitoring and maintenance of conference rooms and audio-visual (AV) equipment to ensure reliable meeting environments.
-   Execute a highly responsive helpdesk strategy, processing tickets with a focus on clear communication and minimal disruption to business continuity.
-   Develop and facilitate regular training sessions for staff on essential tools, including macOS, Google Workspace, and internal security compliance protocols.
-   Maintain a rigorous inventory of IT assets and software licenses, ensuring all systems are updated, backed up, and compliant with security standards.
-   Analyze and resolve complex network issues, including WiFi and local area network (LAN) configurations, to provide stable connectivity for all users.
-   Support business continuity and emergency response plans by conducting regular systems testing and ensuring rapid data recovery during technical incidents.
-   Oversee technical support for company-wide events and presentations, ensuring seamless integration of streaming and presentation technology.

## Requirements

-   **Technical Expertise:** At least 5 years of experience supporting Apple hardware (macOS) and administering cloud-based productivity suites (Google Workspace/G Suite or Office 365).
-   **Networking & AV Foundations:** Hands-on experience configuring laptop network services (WiFi/LAN) and managing modern audio-visual systems for hybrid work environments.
-   **Communication Skills:** Demonstrated ability to explain complex technical concepts clearly through Slack, email, and face-to-face presentations to non-technical stakeholders.
-   **Troubleshooting Mastery:** Strong analytical skills with a proven track record of diagnosing and resolving hardware, software, and connectivity issues independently.
-   **Proactive Problem-Solver:** You don't just fix a ticket; you look for the root cause and implement creative solutions to prevent the issue from recurring.
-   **Customer-Centric Mindset:** You approach every interaction with a positive, "people-first" attitude, ensuring colleagues feel supported and heard regardless of the technical challenge.
-   **Composed Under Pressure:** You remain calm and methodical during high-stakes situations, such as network outages or urgent executive presentations, to ensure a swift resolution.
-   **Self-Directed & Adaptable:** You are comfortable working independently and can maintain high levels of support and organization even when leadership is located in a different time zone.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Free Food & Snacks
-   Wellness Resources