# IT Support / Technical Support Engineer - Level I

**Company:** [Prime System Solutions](https://jobs.workable.com/companies/usbqLC6Fft5ZfmxfHmcWGw.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Internal

[Apply for this job](https://jobs.workable.com/view/d3e59738-a391-403b-81f9-b99b725a4ade)

## Description

**Important:** This position is intended for candidates who have hands-on experience with the required technologies listed above. Please apply only if you meet the required technical qualifications and have practical troubleshooting experience in **Microsoft 365, Active Directory, Azure, Exchange Online, printer troubleshooting, and basic networking**. Applications that do not meet the core technical requirements may not be considered.

**Job Summary**  

We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.

**Key Responsibilities**

-   Provide technical support for end users and troubleshoot hardware/software issues.
-   Troubleshoot and administer **Microsoft 365** applications and services.
-   Perform basic administration and troubleshooting of **Active Directory**.
-   Assist with **Azure** user, access, and configuration-related issues.
-   Troubleshoot **Exchange Online** issues, including mail flow, Outlook, and mailbox-related problems.
-   Diagnose and resolve **printer and printing-related issues**.
-   Perform basic **network troubleshooting**, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
-   Troubleshoot Windows operating system and common application issues.
-   Escalate complex technical issues to the appropriate technical team when required.
-   Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

## Requirements

**Experience:** 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.

**Required Skills:**

-   Hands-on experience with **Microsoft 365**
-   Working knowledge of **Active Directory**
-   Basic knowledge of **Microsoft Azure**
-   Experience with **Exchange Online**
-   Strong troubleshooting skills for **printers and end-user devices**
-   Basic understanding of **networking and network troubleshooting**
-   Good communication and customer-service skills
-   Ability to diagnose issues systematically and work independently

## Benefits

Please mention the currency of your current and expected salary in either **United States Dollar (USD) ($)** or **Nicaraguan Córdoba (NIO) (C$**)