# DSP Management Sr Expert

**Company:** [SwiftX Inc.](http://jobs.workable.com/companies/rZKXnoAtxxjGcmRU4zvsQi.md)
**Location:** Eastvale, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations Center

[Apply for this job](http://jobs.workable.com/view/d4052d84-6ad2-40ff-a2ed-82bcb7199a25)

## Description

-   Manage DSP onboarding, qualification review, and operational approval processes

-   Establish and maintain DSP operational standards, policies, and governance procedures
-   Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
-   Develop and enforce DSP penalty and accountability mechanisms
-   Conduct DSP operational audits and compliance reviews
-   Lead DSP training programs and operational policy communication
-   Manage DSP performance evaluations and ranking systems
-   Implement underperformance management and elimination processes when necessary
-   Support DSP pricing management, rate evaluation, and operational cost control
-   Monitor customer service quality and drive continuous improvement initiatives
-   Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
-   Support peak season DSP capacity planning and operational stability

## Requirements

-   Bachelor’s degree preferred

-   **5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations**
-   Strong understanding of DSP operations, carrier management, and logistics service quality control
-   Experience managing operational KPIs, compliance programs, and vendor performance
-   Strong analytical, communication, and leadership skills
-   Ability to manage multiple stakeholders in a fast-paced operational environment
-   Excellent problem-solving and project management abilities
-   **Bilingual in Mandarin and English**

## Benefits

-   Pay Range: 70k-95k
-   7 PTO days
-   5 Paid Sick Leave Days
-   6 Paid Holidays
-   401K
-   Medical insurance, Dental and Vision Insurance, STD/LTD