# Client Success Manager - Fully Remote

**Company:** [Impact Clients](http://jobs.workable.com/companies/e8huWiUTpNb97hbTrxTGBr.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Fulfillment

[Apply for this job](http://jobs.workable.com/view/d4506a1e-8e37-4dd4-84da-66a18b5c2a95)

## Description

**Are you a high-energy, entrepreneurial communicator who wants to get paid based on how hard you work — not an arbitrary salary cap?**

We're growing fast and we need driven people who want to grow with us.

### Who We Are

Richard Yu is an online business coach with:

-   100K+ subscribers on YouTube → [youtube.com/richardyu1](http://youtube.com/richardyu1)
-   A growing personal brand on Instagram → [instagram.com/richardyuzee](http://instagram.com/richardyuzee)

We're a high-performance team, rooted in service that moves fast, holds each other accountable, and celebrates results. Our clients transform their lives — and so do the people on our team. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

### The Opportunity

This is a **revenue-share position**. That means your income is directly tied to your effort and your results. Our top performers earn **$8,000–$12,000+ /month** through base pay plus commissions on renewals, upgrades, referrals, and collections.

If you want a comfortable 9-to-5 with a fixed paycheck, this isn't it. If you want to build something, earn what you're worth, and grow alongside a company that's scaling — read on.

### What You'll Do

-   **Onboard new clients** with energy and clarity — their first impression of us is you
-   **Run daily 1:1 coaching calls** on Zoom to hold clients accountable, celebrate wins, and push through plateaus
-   **Host weekly group coaching sessions**, answering questions and driving momentum
-   **Handle renewal and upgrade conversations** — you'll be trained on our sales framework and expected to convert
-   **Manage difficult conversations** including retention, refund requests, and churn reduction — with professionalism and composure
-   **Message clients daily** across platforms to keep them on track and engaged
-   **Create training videos and worksheets** to continuously improve our client experience
-   **Report daily** across Slack, CRMs, and spreadsheets with high attention to detail

## Requirements

### What We're Looking For

**Non-negotiables:**

-   Fluent, articulate English — spoken and written. You'll be on camera daily. Presence and clarity matter.
-   Sales experience — you understand how to guide a conversation toward a decision
-   Coaching or mentorship experience — 1:1 and group settings
-   Digital marketing knowledge — Instagram, Facebook, TikTok, organic content creation
-   Full-time availability, 8AM–6PM EST, Monday–Friday
-   Based in North America, Europe, or South Africa
-   Familiar with tools like Loom, Slack, Calendly, ActiveCampaign, GSuite, CRM platforms — or able to learn them fast

**The mindset we hire for:**

-   You're coachable. You don't just accept feedback — you act on it immediately.
-   You think fast and adapt faster. The role will evolve and you'll evolve with it.
-   You're an entrepreneur at heart — you treat your client portfolio like your own business
-   You're willing to put in long hours when it matters, because you know the payoff is worth it
-   You take ownership. Excuses aren't part of your vocabulary.

### This Is NOT For You If:

-   You have another full-time job or side commitments that divide your focus
-   You need heavy hand-holding or a rigid script to feel confident
-   You crumble under pressure or resent being pushed to improve
-   You're looking for a stable salary regardless of output

## Benefits

### What You Get

-   **$8,000–$12,000+ /month** earning potential (base + commission)
-   Commission on renewals, upgrades, referrals, and collections
-   Remote, flexible work environment with a high-performance culture
-   Real mentorship and training — we invest in your growth
-   A front-row seat to a scaling online education company

**If this sounds like the opportunity you've been waiting for, apply now. We move fast — and so should you.**