# Field Loan Recovery Officer, Lusaka - Zambia

**Company:** [FairMoney](http://jobs.workable.com/companies/ccBaMMxRfjDf538cTRNwaZ.md)
**Location:** Lusaka, Zambia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/d4694343-b09d-4411-9a80-5465854144bf)

## Description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

**FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

###   

### Roles and Responsibilities

The Field Loan Recovery Officer is responsible for recovering overdue loan repayments from customers through field visits, negotiations, and follow-up activities. The role requires maintaining positive customer relationships while ensuring compliance with company policies and achieving recovery targets.

Key Responsibilities

-   Conduct field visits to customers with overdue loan accounts.
-   Engage customers professionally to secure repayment commitments and recover outstanding debts.
-   Negotiate repayment plans with customers where applicable.
-   Trace and locate customers who are difficult to reach through phone calls or other channels.
-   Verify customer addresses, employment details, and other relevant information during recovery activities.
-   Document all recovery efforts and customer interactions accurately in the company's systems.
-   Escalate complex or high-risk cases to the Recovery Manager as required.
-   Ensure all recovery activities comply with company policies, regulatory requirements, and ethical collection practices.
-   Meet assigned recovery targets and performance metrics.
-   Submit daily, weekly, and monthly recovery reports.

## Requirements

-   Minimum of a Bachelor's Degree in any discipline.
-   Previous experience in Field loan recovery, debt collection, field sales, or a related role is an added advantage.
-   Strong negotiation and communication skills.
-   Ability to work independently and meet targets.
-   Good problem-solving and conflict-resolution skills.
-   Basic knowledge of Microsoft Office applications.
-   Familiarity with the assigned geographical area.
-   Valid means of identification and willingness to travel extensively within assigned locations.

**Key Competencies**

-   Negotiation and persuasion skills.
-   Customer relationship management.
-   Integrity and professionalism.
-   Time management.
-   Attention to detail.
-   Resilience and persistence.
-   Report writing and documentation.
-   Performance Indicators (KPIs).
-   Recovery rate achieved.
-   Amount recovered versus target.
-   Number of successful field visits.
-   Promise-to-Pay (PTP) conversion rate.
-   Quality and timeliness of reporting.
-   Compliance with recovery procedures.
-   Reporting Line.

## Benefits

-   Private Health Insurance
-   Pension Plan
-   Training & Development
-   Performance Bonus

**Recruitment Process**

-   A screening call with the Recruiter for 30 minutes.
-   Technical interview with the hiring manager for 30-45 minutes.