# Flemish Help-Desk for a Dutch Digital Solutions Provider - Hybrid, Bulgaria

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Erik

[Apply for this job](http://jobs.workable.com/view/d46bdd28-8563-4eca-b0c1-b3943084d77f)

## Description

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs.

In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively.

### Responsibilities

-   Provide first-level support to Flemish-speaking clients regarding digital products and services
-   Diagnose and troubleshoot technical issues promptly and accurately
-   Document and escalate complex problems to relevant internal teams as needed
-   Assist customers through phone, email, and chat communication channels
-   Maintain clear and detailed records of customer interactions and resolutions
-   Collaborate with cross-functional teams to improve product usability and customer satisfaction
-   Stay updated on product developments and industry trends to deliver knowledgeable support

## Requirements

-   Fluency in Flemish and English, both written and spoken, is mandatory
-   Experience in help-desk or customer support roles, preferably in the digital solutions sector
-   Strong problem-solving skills and a solution-oriented mindset
-   Excellent communication and interpersonal skills for effective customer interaction
-   Ability to work in a hybrid setup, combining remote and office work in Bulgaria
-   Familiarity with digital platforms and basic technical troubleshooting
-   Team player with the capacity to work independently and manage multiple tasks

## Benefits

-   Competitive Monthly Salary
-   Monthly Performance Bonus
-   A Relocation Package
-   Private Health Insurance
-   Training & Career Development
-   Hybrid working model
-   And more..