# Social Media Customer Advocate - Influencer Social Media Advocate

**Company:** [Boldr](http://jobs.workable.com/companies/fDuuieVhmytPCbFmCEJ5v6.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Client Experience

[Apply for this job](http://jobs.workable.com/view/d49b0ffd-c5e0-4d52-bd08-cde3cf5979f1)

## Description

### A LITTLE BIT ABOUT Boldr

-   Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
-   We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
-   We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

### LET’S START WITH OUR VALUES

-   Meaningful connections start with AUTHENTICITY
-   We do our best work by being CURIOUS
-   We grow by remaining DYNAMIC
-   Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
-   At the heart of great partnerships we’ll always find EMPATHY

### WHAT IS YOUR ROLE

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

### WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

### WHAT WILL YOU DO

-   **Social Media Management:**

-   Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
-   Respond to customer inquiries promptly, providing accurate information and resolutions.

-   **Customer Engagement:**

-   Build and maintain positive relationships with customers through social media interactions.
-   Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

-   **Issue Resolution:**

-   Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
-   Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

-   **Content Sharing:**

-   Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

-   **Feedback Loop:**

-   Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
-   Advocate for improvements in our products and services based on social media feedback.

-   **Social Media Guidelines:**

-   Adhere to company guidelines and policies when representing Tractive on social media platforms.
-   Maintain a consistent and professional brand voice.

## Requirements

### WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

-   Curious and authentic, just like us! #beboldr 

-   An analytical and critical thinker, with an eye for even the most minute of details
-   Passionate about client satisfaction

YOU HAVE…  
  

-   Bachelor's degree in marketing or any field related. 
-   Minimum of 2-3 years of experience in customer support, with a focus on social media management.
-   Strong understanding of various social media platforms and their best practices.
-   Previous experience with social media support tools is preferred.
-   Excellent written communication skills, with the ability to craft engaging and concise responses.
-   Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
-   Familiarity with pet-related products or services is a plus.
-   Ability to work in a fast-paced and dynamic environment.
-   Passion for pets and an understanding of their needs.