# Senior Employee Service and Rewards Officer

**Company:** [ZainCash](http://jobs.workable.com/companies/eQiV9Wf1838m3qnTLaYN3Y.md)
**Location:** Baghdad, Iraq
**Workplace:** on site
**Employment type:** Full-time
**Department:** HR

[Apply for this job](http://jobs.workable.com/view/d4c285af-863b-4bd7-b587-b760a5325478)

## Description

**About Zaincash**

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

**Responsibilities:**

**1\. HR Operations & Administration:**

-   Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.
-   Prepare employment contracts, HR letters, and official correspondence.
-   Maintain and update employee records in HR systems and personnel files.
-   Ensure timely and accurate data entry in HRIS and document management systems.
-   Experience in payroll, compensations, social security, taxes is a plus.

**2\. Employee Support & Services:**

-   Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.
-   Support the resolution of employee concerns by providing timely and accurate information.
-   Facilitate employee onboarding and ensure smooth integration into the organization.
-   Coordinate exit procedures including clearance, final settlement, and exit interviews.

**3\. Attendance & Leave Management:**

-   Monitor attendance records and validate data with timesheets or biometric systems.
-   Process leave applications and ensure compliance with internal policies and labor laws.
-   Support payroll with accurate data related to absences, leaves, and deductions.

**4\. Compliance & Reporting:**

-   Ensure all HR transactions comply with internal controls and legal requirements.
-   Prepare periodic reports on headcount, turnover, leaves, and other HR metrics.
-   Support internal and external audits by providing required documentation.

**5\. Managing and overseeing Tax and Social Security processes:**

-   Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data.
-   Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations.
-   Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.

## Requirements

-   Bachelor’s degree in Human Resources, Business Administration, or related field.
-   1-3 years of experience in employee services, HR administration, or operations.
-   Solid understanding of labor laws and HR policies.
-   Experience working with HRIS and document management systems is a plus.