# Infrastructure & Network Analyst

**Company:** [Control Risks](http://jobs.workable.com/companies/1eXXHxeg9VjpNhhwFSwcCW.md)
**Location:** New Delhi, India
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Enterprise Technology Services

[Apply for this job](http://jobs.workable.com/view/d4cfb2b6-9c9c-48df-95e4-3d988f23fbfd)

## Description

Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms.

This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.

## Requirements

### What You'll Do:

**Overall**

-   Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
-   Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved.
-   Resolves major incidents outside core working hours when on call.
-   Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly.
-   Participates in disaster recovery testing and rehearsals.

**Network**

-   **Ad**ministration of switch and firewall configuration.
-   Resolving alerts from the monitoring systems for all network services and systems.
-   Maintenance of development and testing network environments
-   Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
-   Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
-   Aiding with the management of the internal and public DNS
-   Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
-   Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.

**Infrastructure**

-   Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps.
-   Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues
-   Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities
-   Coordination of penetration and vulnerability testing across company systems and networks
-   Analyse, design, test, install, document, implement and support complex network solutions in cloud environments
-   Demonstrate good judgment, identifying problems in advance and proposing solutions
-   Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of service.

**Communication**

-   Communicate regularly with the Service Delivery managers and Service Delivery team members
-   Ensure that the team documentation is maintained and updated regularly as required
-   Provide input to the monthly IT Services report.

### **Who You Are:**

**Essential**

-   Minimum 5-8 years of experience in a technical support role including networking and infrastructure
-   Extensive knowledge of network technologies (ports/protocols, access control, routing and firewalls)
-   Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure.
-   Strong administration capabilities in Active Directory and Azure AD.
-   Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects
-   Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC’s)
-   Knowledge of penetration testing methodologies
-   Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools
-   Experience of investigating security issues/incidents
-   Extensive LAN switch knowledge
-   Experience in building and documenting Processes and Procedures;
-   Experience in producing implementation documents (e.g. new office setup)
-   Extensive VPN and Global network routing implementation and support
-   Resolving complex IT issues in a Tier 2-3 capacity

**Preferred**

-   Experience with IAAS on Google Cloud Platform.
-   Knowledge of Autopilot and Intune
-   Working in a Project Management framework.
-   Knowledge of Information security compliance standards (ISO27001)
-   Experience of dealing with third party outsourcing companies
-   Skilled in using scripting tools (PowerShell & PowerBI)
-   ITIL Version 3 foundation level or above desirable
-   Azure certification AZ-104: Azure Administrator Associate
-   Proven analytical and problem-solving skills
-   Strong documentation skills
-   Organized, methodical and self-motivated
-   Strong analytical skills and attention to detail
-   Ability to visualise and analyse problems affecting multiple systems/locations
-   Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required
-   Uses own knowledge and experience to make sounds judgements or assist others with sound judgements
-   Considers the regional and global implications of what we do in our own areas of responsibility
-   Identifies and builds relationships across team and region
-   Understands need to work within project scope, including price
-   Shows understanding of others in order to influence as appropriate