# Head of Collections - Strategy, Transformation & Performance

**Company:** [FairMoney](http://jobs.workable.com/companies/ccBaMMxRfjDf538cTRNwaZ.md)
**Location:** Lagos, Nigeria
**Workplace:** on site
**Department:** Risk

[Apply for this job](http://jobs.workable.com/view/d4fb9dca-3faa-4491-a625-44c53202022b)

## Description

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. 

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. **FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.**To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative [video](https://www.youtube.com/watch?v=qJAvPHdpRD0).

**Job Responsibilities**

### End-to-End Ownership

-   Full accountability for **cash collected, arrears, roll-rates, PAR/NPL, and recovery economics**
-   Own outcomes, not activities or excuses
-   Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance

### Strategy & System Design

Design and execute a **multi-horizon collections strategy**:

-   Short-term cash optimisation
-   Mid-term recovery improvement
-   Long-term customer behaviour change

Build structured approaches to:

-   Early vs late-stage collections
-   Segmentation-driven treatment strategies
-   Behavioural and incentive-based interventions

Introduce clear **experimentation frameworks** (control vs test, ROI-driven rollouts)

### Data-Led Decision Making

Use data to drive decisions

Partner deeply with Risk and Data Science on:

-   Roll-rate optimisation
-   Behavioural analytics
-   Treatment effectiveness measurement
-   Unit economics and ROI of collections actions

-   Demand transparent, decision-ready reporting with clear accountability

### Team & Bench Strength

-   Build a high-calibre leadership bench within Collections
-   Upgrade talent decisively where required
-   Develop leaders, not just agents
-   Create a culture of accountability, ownership, and continuous improvement

### Cross-Functional Leadership

-   Actively influence Product, Risk, Tech, and CX — do not wait for alignment
-   Challenge constructively where design or policy decisions harm recoveries
-   Be a respected, firm voice at senior leadership and ExCo forums

### Customer & Brand Balance

-   Improve collections outcomes **without damaging long-term customer value**
-   Reduce escalations through system fixes, not firefighting
-   Balance firmness with fairness through smarter design, not leniency

### Time-Bound Success Expectations

### First 90 Days (Stabilise & Diagnose)

-   Take full ownership of collections performance and escalations
-   Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
-   Identify and begin fixing the highest-impact structural blockers
-   Deliver a credible, data-backed transformation roadmap with priorities and owners
-   Reset accountability standards and leadership expectations within the team

### First 6 Months (Deliver Step-Change)

-   Demonstrate **m**easurable improvement in:

-   Cash collected
-   Cash-to-arrears and cash-to-instalment ratios
-   Late-stage roll-rates

-   Implement segmentation-driven treatment strategies at scale
-   Reduce escalations and repeat failure points through system and process redesign
-   Strengthen leadership bench with clear successors and upgraded capability

## Requirements

-   Minimum of first degree in any related field of study.
-   Minimum of 8 years proven experience in Collections with good leadership experience.
-   Senior leadership experience in collections within lending, fintech, or credit-led businesses
-   Proven track record of **t**urning around or materially improving collections performance
-   Experience operating in data-rich, fast-moving environments

### Mindset & Traits

-   Builder, not caretaker
-   Strong personal ownership — _“the buck stops with me”_
-   Comfortable with ambiguity and transformation
-   Proactive, commercially minded, and decisive
-   Willing to challenge peers and leadership when required
-   Low tolerance for excuses; high tolerance for accountability

## Benefits

-   Private Health Insurance.

-   Pension Plan.
-   Paid Time Off.
-   Hybrid Work Model.
-   Training & Development.  
    

**Recruitment Process**

-   A screening interview with one of the members of the Talent Acquisition team.
-   Technical interview with Global Head of Operations
-   Final Interview with Chief Credit Officer