# IT Support Engineer Internship

**Company:** [The Missing Link](http://jobs.workable.com/companies/cdfCgj1YCpmcqRDc37W2Pe.md)
**Location:** North Sydney, Australia
**Workplace:** on site
**Employment type:** Other
**Department:** Infrastructure

[Apply for this job](http://jobs.workable.com/view/d510e372-a3a0-4684-a40d-249bea0639fa)

## Description

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing fast!

This internship is designed to provide a practical introduction to all there is to know about IT support. No technical experience is required!

In this internship, you will receive ongoing personal mentoring and coaching to develop a solid understanding of IT support and develop skills for any future role in the IT sector.  

You will learn how to:  

-   Administer and manage software.
-   Create and remove user accounts
-   Build and deploy computers to meet client requirements.
-   Respond to clients' IT-related alerts and resolve their technical issues.
-   Triage and assign incoming tickets through our ticketing system.
-   Solve “Fast Track” tickets (common, well documented requests) for our clients. deliver exceptional customer service and technical support over phone and email. deliver IT support best practices (ITIL V4)

## Requirements

-   IT related Bachelor degree.
-   Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills.
-   Good attention to detail.
-   Engaging personally that reflects through your communication. Excellent phone manner under pressure.
-   Good time management skills.
-   Customer service experience.

## Benefits

-   Opportunity to work with an experienced team of Service Experience Engineers.
-   Great environment with regular staff events, free drinks and breakfast.
-   Company culture that fosters learning and development