# Aftersales Operation & Quality Manager - Jeep and Alfa Romeo

**Company:** [Abou Ghaly Motors](http://jobs.workable.com/companies/1wSaURLLHGUMcutn8BNZ2A.md)
**Location:** Cairo, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Jeep & Alfa Romeo

[Apply for this job](http://jobs.workable.com/view/d5332007-10c8-44db-8c88-235f0a36e19d)

## Description

**Job Purpose** 

Lead and optimize aftersales operations to drive profitability, operational efficiency, and customer satisfaction, while ensuring full compliance with OEM standards and company policies.

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**Responsibilities:** 

-   Define and implement operational objectives aligned with overall business strategy.
-   Monitor and analyze key performance indicators (KPIs) including sales, productivity, efficiency, inventory, and profitability.
-   Ensure effective resource allocation and optimize workflow planning across aftersales functions.
-   Identify and drive revenue growth opportunities (e.g., accessories, service contracts, campaigns).
-   Foster strong collaboration between Service, Parts, and Warranty teams to ensure seamless operations.
-   Lead internal audits across Sales and Aftersales to ensure compliance and performance standards.
-   Ensure full adherence to OEM standards and operational guidelines.
-   Own and drive Net Promoter Score (NPS) improvement initiatives.
-   Manage customer complaints through structured root cause analysis (RCA) and implement corrective actions.
-   Coordinate with OEM (Stellantis) on quality reporting and performance reviews.
-   Drive continuous improvement initiatives across processes and customer experience.
-   Act as the escalation point for critical operational and customer issues.

## Requirements

-   Bachelor’s degree in mechanical engineering or a related field.
-   MBA is a strong advantage.
-   8–12 years of experience in aftersales operations, with a proven managerial background.