# Customer Service Representative

**Company:** [Sierra Select Distributors, Inc.](https://jobs.workable.com/companies/hiazec2U2P6rxw11MLswaj.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/d5b64a8d-c2c0-49ba-83dc-ec4afa1328a4)

## Description

Sierra Select is seeking a professional and customer-focused Remote Customer Service Representative to join our team. This position will support customers and dealer partners by providing timely assistance, processing requests, resolving issues, and ensuring a positive customer experience.

Responsibilities

\* Respond to customer and dealer inquiries by phone, email, and other communication channels.

\* Provide accurate information regarding products, orders, availability, shipping, and account-related questions.

\* Process customer orders, returns, exchanges, and service requests accurately.

\* Track orders and coordinate with internal teams to resolve shipping or fulfillment issues.

\* Investigate customer concerns and provide appropriate solutions or escalate issues when necessary.

\* Maintain accurate customer, order, and communication records.

\* Communicate with sales, warehouse, accounting, and operations teams to address customer needs.

\* Follow up on outstanding customer requests and ensure timely resolution.

\* Assist customers with product-related questions and direct technical issues to the appropriate department.

\* Document customer interactions and update relevant systems.

\* Maintain a professional, helpful, and courteous approach in all customer interactions.

\* Identify recurring customer concerns and communicate potential process improvements to management.

\* Perform other customer service and administrative duties as assigned.

## Requirements

\* 1–2 years of customer service, call center, sales support, or administrative experience preferred.

\* Excellent verbal and written communication skills.

\* Strong problem-solving and interpersonal skills.

\* Comfortable communicating with customers by phone and email.

\* Strong attention to detail and organizational skills.

\* Proficiency with Microsoft Office, Google Workspace, CRM, or customer service platforms.

\* Ability to manage multiple requests and prioritize tasks effectively.

\* Comfortable working independently in a remote environment.

\* Professional, dependable, and customer-focused attitude.

\* Experience in distribution, wholesale, retail, consumer electronics, or a related industry is a plus.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Training & Development
-   Work From Home