# Collections Officer (Remote - LATAM)

**Company:** [Smart Apartment Data](https://jobs.workable.com/companies/h7kwj7a7A6xnjpVG4Mq9WZ.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/d62889c5-a04f-4e7f-929d-d09f6e5dda8b)

## Description

[](https://vimeo.com/1057933773/3260b5ba8b)

### About the Role

We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

**Please submit your résumé/CV in English, as this role requires strong written and spoken English.**

### **What You'll Do**

-   Manage a portfolio of delinquent/overdue accounts.
-   Make outbound calls and send emails to follow up on outstanding payments.
-   Handle customer objections and payment delays professionally.
-   Negotiate payment arrangements and follow up consistently on payment commitments.
-   Maintain accurate records and next steps.
-   Work toward daily and weekly collections targets and KPIs.

## Requirements

What We're Looking For

-   2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.
-   Experience handling U.S. customers/accounts is strongly preferred.
-   Strong spoken and written English.
-   Comfortable with high-volume outbound calls.
-   Clear, direct, and concise communicator.
-   Firm, persistent, and professional.
-   Strong follow-through and accountability.
-   Comfortable working with targets and performance metrics.

**This Role Is Not a Fit If:**

-   Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
-   Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

## Benefits

We offer:

-   $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
-   LATAM-based candidates only.
-   Fully remote