# Facilities Solutions Manager

**Company:** [City Wide Facility Solutions](http://jobs.workable.com/companies/tkM44QH9wFsdB1LuTTyqFW.md)
**Location:** Van Nuys, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Locations

[Apply for this job](http://jobs.workable.com/view/d6b86c68-ac30-493c-9a3f-7adb5fd3ee41)

## Description

**Objective:**

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support - including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include contracts, procuring supplies for clients, selling/coordinating additional maintenance services to clients, and ensuring high client satisfaction.

**Essential Functions:**

-   Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide services, and consumable supply products.
-   Formulate and manage an effective service strategy and schedule tailored to each client.
-   Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
-   Manage all contractor relationships - including interview and hire, negotiate pricing and other contract terms, verify contractor compliance, and remove/replace contractors as necessary.
-   Ensure a standard of excellence in quality and client satisfaction, though detailed quality control inspections of client sites and consistent follow through with all promises to clients.
-   Supervise and direct ight Managers; ensure the client's scope is executed and all services are performed correctly.
-   Ensure adequate staffing needs to services clients.
-   Promote the sale of, procure, and monitor supplies for clients.
-   Effectively communicate all client issues with contractors, Night Managers, and Director of Operations; promptly address any client issues or problems that arise.
-   Use CRM to perform client inspections, add extra charges, Night Manager routing, etc.
-   Update and keep current all Building Information Sheets and Exhibit A forms. Where applicable, ensure MSDS sheets for each client serviced are complete, accurate, and that all items are properly labeled.
-   Notify Sales Executives of potential accounts in your territory, especially new construction.
-   Discuss service quality surveys with your clients and encourage them to take the time to respond when they are received.
-   Communicate client survey responses to the Director of Operations, Night Managers, and contractors.
-   Develop and implement a plan with the Director of Operations and the Night Manager to resolved any client complaints or deficiencies in service and actively monitor compliance.
-   Assist accounting department in collecting clients' past due invoices and manage payment invoices for contractors.
-   Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

## Requirements

-   3-5 plus years of sales and management experience in building maintenance, facility management, or equivalent experience is highly preferred.
-   High School diploma is required, bachelor's degree highly desirable.
-   Highly detail oriented and excellent follow-through on commitments.
-   Positive and out-going personality; great relationship building skills.
-   Excellent verbal and strong written communication skills a must.
-   Proficient at Microsoft Office and knowledge of CRM database.
-   Spanish-speaking skills not mandatory but beneficial.
-   Must have reliable transportation.

If you possess these skills/experience and are interested in joining a team that is committed to excellence with significant opportunities for growth, we welcome your application and resume.

## Benefits

Base salary starting at $75,000/year + commissions + quarterly bonus eligibility

Auto reimbursement

**After 90 days:**

Medical, dental, vision benefits

Vacation pay accrued per pay period

Sick-time accrual availability