# Patient Scheduling & Referral Coordinator

**Company:** [Winning Assistants](http://jobs.workable.com/companies/wrCHRawtCjDH2QcsHD7Vpp.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/d6d1e202-f53e-4eec-94de-2a50c370c45c)

## Description

**Job Title: Patient Scheduling & Referral Coordinator**

**Job Code:** \[DKL-KHMSP\]

**Position type:** Full-Time

**Working Hours:** 9:00 AM -5:00 PM Eastern Daylight Time, Monday - Friday

**Salary rate :** $5-$7 per hour

### Job Responsibilities:

-   Answer incoming patient calls professionally and promptly
-   Return missed calls and voicemails in a timely manner
-   Address patient inquiries and route urgent concerns appropriately
-   Schedule, confirm, and reschedule patient appointments
-   Manage provider calendars efficiently
-   Conduct follow-up “re-spark” calls to encourage rescheduling
-   Process incoming and outgoing patient referrals
-   Coordinate with providers, specialists, and insurance companies
-   Verify patient insurance eligibility and benefits
-   Confirm coverage details prior to appointments
-   Assist with medical billing tasks
-   Support claim processing and coding accuracy
-   Maintain accurate patient records in Practice Fusion
-   Perform data entry and documentation tasks

## Requirements

-   At least 1 year of experience as a Medical Virtual Assistant, Medical Receptionist, or Healthcare Administrator
-   Clinical or medical background highly preferred
-   Experience using Practice Fusion EMR strongly preferred
-   Knowledge of medical terminology, insurance verification, and referrals
-   Familiarity with medical billing and coding processes
-   Strong phone communication and customer service skills
-   Highly organized, reliable, and detail-oriented
-   Ability to multitask in a fast-paced healthcare environment
-   Strong responsiveness and follow-through

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.