# Live Chat Assistant-Remote

**Company:** [ADF Medical Services Inc.](http://jobs.workable.com/companies/k2VrcuCoUaAt7BW5DiyK1r.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** REMOTE AND HYBRID

[Apply for this job](http://jobs.workable.com/view/d7298f90-1ae9-43df-9abb-151344b67dda)

## Description

**JOB OPENING — Live Chat Assistant (Remote)** **ADF Medical Services Inc.**

We're hiring a friendly and attentive **Remote Live Chat Assistant** to provide real-time online support to our patients and clients. If you're a quick typist with a warm personality and strong written communication skills — this role is perfect for you.

**Role:** Live Chat Assistant (Remote)

**Department:** Customer Support & Patient Services

**Location:** Fully Remote **🕐 Type:** Full-Time / Part-Time

## Requirements

**What You'll Do:**

-   Respond to patient and client inquiries instantly through our live chat platform
-   Provide helpful and accurate information on services, appointments, billing, and support
-   Manage multiple live chat conversations simultaneously with speed and professionalism
-   Log and document all chat interactions accurately in our CRM system
-   Identify and escalate urgent or unresolved issues to the appropriate team
-   Deliver a consistently warm, helpful, and professional experience in every chat
-   Follow all company communication guidelines and service quality standards
-   Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

## Benefits

**What We Offer:**

-   Competitive pay
-   Health, dental & vision benefits (full-time employees)
-   Paid time off & paid holidays
-   Flexible shift options including evenings and weekends
-   Supportive team environment and ongoing coaching
-   Career growth and advancement opportunities within ADF Medical Services