# CS Representative

**Company:** UPS
**Location:** Koropi, Greece
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](null/view/d736f939-d131-48f5-a384-f925d4130acc)

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We are UPS, the world's largest package delivery company and we are looking for Customer Service & Customer Counter Agent to join our Customer Service department/Head Offices at Koropi (on site job)

Main responsibilities

Handle incoming calls for pick up, track and trace, service guarantees & service

information, export shipments exception and other enquiries, in professional manner,

with objective to provide quality telephone customer service.

Understand UPS service, product, systems and procedures

Identify and record customer concern or issues

Recommend solutions about service concerns to management

Identify potential needs of customers and submit sales leads

Work at the Customers Reception Desk partially and be the first point of contact for our customers providing exceptional service, managing customers' inquiries and ensuring positive customer experience.

Qualifications

Prior experience in customer service will be considered as a plus

Computer skills (CRM systems) and ability to use office equipment are required

Fluency in Greek and English is a must

Be flexible and able to work under pressure

Be Patient, with a Friendly approach and Can-do attitude

Problem solving skills & able to follow procedures

What we Offer:

-   Work 5 Days / week: Monday to Friday ( free weekends)
-   Competitive Salary
-   Private Life & Health Insurance plan (under contract turn to perm)
-   Full training to help you perform at your best.
-   Opportunities to progress – thanks to our ‘promotion from within policy’
-   Discounts on your personal shipments
-   Support our employees' wellbeing through Employees Assistance programs

  
Employee Type:  

Permanent

  
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.