# Salon Reception

**Company:** [East Bank Club](http://jobs.workable.com/companies/bSscTr6a4TbZJM8Cf94wi9.md)
**Location:** Chicago, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Spa & Salon

[Apply for this job](http://jobs.workable.com/view/d73939ac-c4a4-476a-aad8-785c08c02480)

## Description

We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Salon Receptionist will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.

**Pay Rate:** $19.00 per hour. This position is considered entry level.

**Full-time Schedule:**  
Monday: 7:45am-3:00pm  
Tuesday: 8:45am-4:00pm  
Wednesday: off  
Thursday: off  
Friday: 7:45am-4:00pm  
Saturday: 8:45am-5:00pm  
Sunday: 8:45am-4:00pm  
_Additional flexibility required_

**Key Responsibilities:**

-   Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services.
-   Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability.
-   Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency.
-   Process payments and maintain accurate records of sales and transactions.

-   Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments.

-   Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction.
-   Collaborate with salon staff to ensure a seamless and delightful customer experience.
-   Upsell salon products and services to clients based on their needs and preferences.

## Requirements

-   Standing, sitting, smiling and communicating for sustained periods of time.

-   Frequent lifting up to 25 pounds.
-   Movement with fingers, hands, wrists and arms.
-   Ability to grasp and reach, sometimes above shoulder level.
-   Ability to stoop, kneel and crouch.
-   Experience with working in a luxury, upscale environment with strong hospitality focus preferred.
-   Ability to multitask, works well under pressure, and able to work in a fast paced environment.
-   Ability to work weekend day and be evening shift.
-   Exceptional organizational, written and oral communication skills.
-   Ability to problem-solve on the spot.

## Benefits

**Time Off & Retirement**

-   Paid Time Off
-   401(k) with company match up to 3%
-   Value Sharing (Profit sharing)
-   Holiday Bonus
-   Paid Parental Leave

**  
Health & Wellness:**

-   Comprehensive health, vision, and dental insurance
-   HSA and FSA enrollment options
-   Short- & Long-Term Disability options
-   Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
-   Long-Term Care options: Coverage up to 50% of annual income
-   Accident and Critical Illness Insurance
-   EAP (Employee Assistance Program)
-   Pet Insurance through MetLife

**  
Employee Perks:**

-   Free workout privileges
-   Employee discounts in the Pro Shop, Spa & Salon services and in the Market
-   Parking and transit benefits (pre-tax deduction)
-   Access to Tickets at Work discounts
-   Tuition reimbursement

_East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace._