# (1118384) Senior Digital Platforms Support Engineer

**Company:** [Diversified Services Network, Inc.](https://jobs.workable.com/companies/dkdrpy1Um98xx7gHkUjJ68.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/d7d166c3-b31b-4d88-906a-0c1f5efe87ae)

## Description

**Senior Digital Platform Support Engineer**

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Platform Support Engineer to join our team in your choice of our Chicago, IL, Peoria, IL, Dallas, TX, Broomfield, CO or Cary, NC office locations. We offer a remote/hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

**Position Overview**

The Senior Digital Platform Support Engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, you will build its support model from the ground up — establishing processes, controls, and documentation — while partnering with development teams, product owners, architects, security teams, and external vendors to deliver high availability, performance, security, and scalability.

**Key Responsibilities**

-   Stand up the Vercel platform as a secure, compliant, and repeatable service offering, bringing it to Level 3 (Defined) maturity under the organization’s Service Maturity Model
-   Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives
-   Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic
-   Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures
-   Lead incident management, root cause analysis, and service restoration for critical business applications
-   Apply monitoring, observability, and automation to proactively improve platform reliability
-   Train and enable existing team members to support the platform
-   Support the team’s broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai

## Requirements

**Required Qualifications**

-   Bachelor’s degree with 5–7+ years of relevant experience
-   5+ years of hands-on AWS experience
-   Demonstrated expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
-   Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations

## Benefits

-   401(k)

-   Dental insurance
-   Vision Insurance
-   Disability insurance
-   Employee assistance program
-   Health insurance
-   Health savings account
-   Life insurance
-   Paid time off
-   Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! [https://www.dsnworldwide.com](https://www.dsnworldwide.com)

Salary expectations: 145,000-150,000 per annual