# CX Trainer - Freelance (Australia)

**Company:** [CXG](http://jobs.workable.com/companies/ehJZ3c9Uet6bkuzBiwd1q2.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Other

[Apply for this job](http://jobs.workable.com/view/d7e40a6e-e839-4c46-9771-1b7543a51174)

## Description

CXG is expanding, and we’re currently looking to hire a **Freelance Customer Experience Trainer** in **Australia** with hands-on experience training frontline retail teams in the **beauty**, **luxury watch**, and **fine jewellery** sectors.  
  
**Who We Are**

Founded in 2006, CXG began with two entrepreneurs and has grown into a global experience consultancy serving over 200 of the world’s most iconic **premium and luxury brands**. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to elevate customer experience and bring brand promises to life.

### **What You Will Be Doing**

As a CX Trainer, you will be part of a high-energy, collaborative environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.

**Key Responsibilities:**

-   Understand client learning needs and tailor training to drive impact and relevance
-   Collaborate with Project Managers to define training goals, schedules, and session formats
-   Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
-   Create dynamic, interactive environments through storytelling, gamification, and real scenarios
-   Coach frontline staff on service behaviors, mindset, emotional intelligence, and luxury selling
-   **Adapt training content to reflect the cultural nuances and customer profiles of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth)** to ensure local relevance and resonance
-   Offer actionable feedback and support post-training to reinforce learning

## Requirements

### **What You Will Bring**

-   Proven **on-ground training experience** in **luxury beauty**, **fine jewellery**, or **watchmaking retail**
-   Minimum **5+ years** of experience in service excellence, client experience (CX), or learning & development
-   Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
-   Expertise in topics such as **coaching, retail team management, luxury service**, **clienteling/CRM**, **emotional intelligence**, and **brand storytelling**
-   Proven ability to **develop or localize training materials based on cultural and regional context**
-   Excellent communication skills in English; ability to speak additional languages is a plus
-   Content creation skills (PowerPoint, digital learning tools) are a strong advantage

If you are a **passionate trainer with deep knowledge of luxury retail** and a drive to make an impact on customer experience, we would love to hear from you.

Apply now and join us in transforming retail experiences for the world’s most admired brands.