# Branch Manager -Al Yarmouk Iraq Branch

**Company:** [Bank al Etihad](http://jobs.workable.com/companies/32q7Vto6StEQX7tDc6VWF9.md)
**Location:** Baghdad, Iraq
**Workplace:** on site
**Employment type:** Full-time
**Department:** Personal banking

[Apply for this job](http://jobs.workable.com/view/d80c5244-0358-42ac-9822-96a6837b8bc3)

## Description

Duties and Responsibilities :

-   Lead and oversee all branch activities, including operations, sales, and customer service.
-   Ensure compliance with banking policies, procedures, and regulatory requirements.
-   Develop and implement strategies to achieve the branch’s financial and operational targets.
-   Enhance customer satisfaction by maintaining high service standards.
-   Monitor branch performance indicators and prepare periodic performance reports.
-   Manage staff schedules, training, and performance evaluations.
-   Ensure accuracy in cash management, transaction processing, and record-keeping.
-   Promote cross-selling of banking products and services to achieve sales targets.
-   Handle customer complaints and resolve operational issues efficiently.
-   Coordinate with the Country Manager and other departments to implement business initiatives.
-   Apply internal controls to safeguard the bank’s assets and mitigate risks.  

Skills:

-   Strong knowledge of branch operations and retail banking services.
-   Excellent leadership and team management skills.
-   Proficiency in financial analysis and business development.
-   Knowledge of regulatory compliance and audit requirements.
-   Strong communication, negotiation, and decision-making skills.
-   Ability to efficiently use core banking systems and digital platforms.

## Requirements

Bachelor’s degree in one of the following fields: Economics, Law, Public Administration, Financial Management, Business Administration, Accounting, Finance and Banking Sciences, Statistics, Banking Management, Investment and Resource Management, Financial and Accounting Control, or any related Field 

Minimum of 8 years of relevant experience in banking, financial.

Professional certification in Banking Management (CBM) is preferred.

Specialized training in leadership, risk management, and compliance is considered an added advantage.