# Technical Support / QA Specialist

**Company:** [Optiplay](null/companies/oRGVq9ZBJjKH2GinHoUv1y.md)
**Location:** Remote
**Workplace:** remote
**Department:** Technical

[Apply for this job](null/view/d85d62a5-70b5-4a78-b107-8919c1a3695a)

## Description

e are looking for a **Technical Support / QA Specialist** to join our team and help investigate technical issues, support game launches, and ensure stable game performance.

### Responsibilities

-   Handle technical requests from clients, operators, and internal teams.
-   Investigate, reproduce, and troubleshoot slot game issues.
-   Analyze logs, game sessions, and technical identifiers.
-   Verify game functionality on desktop and mobile.
-   Create bug reports and verify fixes.
-   Perform smoke/sanity testing after fixes and releases.
-   Support production incident investigations and escalate critical issues.
-   Track client-facing issues through resolution.
-   Collaborate with QA, Development, DevOps, Account Managers, and other teams.
-   Maintain troubleshooting documentation and identify recurring issues.

## Requirements

-   2+ years of experience in QA, Technical Support, Application Support, or similar.
-   Understanding of software testing and client-server architecture.
-   Experience with defect investigation and bug reporting.
-   Basic knowledge of HTTP/HTTPS and SQL.
-   Experience with REST APIs and Postman.
-   Experience with ClickUp or similar tools.
-   Strong analytical and troubleshooting skills.
-   Good technical communication skills.
-   English sufficient for written communication.

Nice to Have

-   Experience in iGaming, online casino, or slot provider products.
-   Knowledge of casino/game provider or aggregator integrations.
-   Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
-   Understanding of microservices and production incident investigation.

## Benefits

-   21 vacation days + 2 extra day-offs annually;
-   12 paid sick days;
-   Fully remote format — work from anywhere you feel productive;
-   Flexible schedule: start your day anytime between 08:00–11:00 CET;
-   Fixed budget for health insurance and gym/fitness;
-   Provided all required work equipment;
-   Zero bureaucracy and direct communication with founders and C-level;
-   Minimal meetings, async-friendly workflow;
-   Startup energy: fast motion, creativity, and tight-knit communication;
-   Business trips and team meetups several times per year;
-   Multiple salary payout options (flexible formats);
-   …And many more perks unlocked after we hit break-even.