# Implementation and Support Specialist

**Company:** [Valsoft Corporation](http://jobs.workable.com/companies/i7bvgtD9zMBw8pksaJ6inV.md)
**Location:** Adelaide, Australia
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Easy Employer

[Apply for this job](http://jobs.workable.com/view/d887201c-2ccc-4a51-811d-236366ae1d5f)

## Description

**Job summary**

Lead end-to-end client implementations, managing scope, timelines, integrations, and relationships to ensure successful project delivery.

Position Functions

·       **Respond to requests for technical assistance from Easy Employer clients via phone and email following priority protocols.**

·       **Diagnose and resolve technical hardware and software issues.**

·       **Schedule and perform Easy Employer Software implementations, installations, and user training either on site, via phone or remote desktop, or any combination of these.**

·       **Plan, scope and manage the end-to-end implementation and integration of new and existing Easy Employer clients, from kick-off through to go-live.**

·       **Configure and manage integrations between the Easy Employer Software suite and clients’ third-party payroll, HR, and other business systems.**

·       **Manage multiple concurrent implementation projects, prioritising workload and resources to meet client deadlines and delivery targets.**

·       **Liaise with clients, internal teams and third-party vendors to gather requirements, resolve issues, and ensure successful project outcomes.**

·       **Provide regular project status updates to clients and management, proactively identifying and mitigating risks to delivery.**

·       **Undertake proactive communication with Easy Employer clients as relevant to maintain Customer Service levels.**

·       **Identify and handle situations requiring urgent attention; notify and escalate to Management when required.**

·       **Remain current with system information, changes, and updates.**

·       **Execute any technical projects or tasks, as reasonably requested by management.**

·       **Attend any meetings, training and development courses determined and provided by the Company.**

·       **Suggest procedural improvements and provide feedback as well as helping enact procedural changes with positive mindset.**

·       **Produce documentation and how-to-guides for new and existing procedures that are not yet accurately documented.**

Working Relationships

·       **Report to and work in conjunction with management (direction, guidance, policy, and procedures)**

·       **Collaborate with internal implementation, support and development teams, and liaise with third-party vendors to deliver integration projects**

·       **Communicate directly with clients (deliver implementation, integration, and project support)**

## Requirements

·       **High level Customer Service and interpersonal communication skills essential.**

·       **Previous experience with Workforce Management Systems preferred**

·       **Excellent time-management skills and ability to prioritise appropriately.**

·       **Strong work ethic; can work without close supervision.**

·       **Creative problem-solving skills and ability for lateral thinking.**

·       **Demonstrated experience in project management, coordinating multiple implementation projects concurrently and delivering to agreed timelines and outcomes.**

·       **Experience with software integrations (APIs, file-based imports/exports, or similar) between business systems highly regarded.**