# B2B Client Experience Specialist

**Company:** [Travelstaytion](null/companies/3vhi9Px8y1XVyBdLTNLbRZ.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Strategy and Growth

[Apply for this job](null/view/d8d11fe9-fad3-4aeb-ae8f-dd97aa061522)

## Description

**travelstaytion** is redefining the short-term rental industry by setting new benchmarks for quality, trust, and hospitality. With a mission to standardize the accommodation sector, the company leverages advanced quality assurance technologies and fosters a traveler-first community of verified professional property managers and owners.

Through exclusive partnerships with certified hosts, **travelstaytion** guarantees consistently high standards of service and hospitality across its expansive portfolio. The platform features over 150,000 properties in more than 700 sought-after destinations across 130 countries, offering travellers a reliable and premium experience wherever they go.

As demand for trustworthy, high-quality short-term rentals continues to rise, **travelstaytion** stands out by combining cutting-edge technology with a curated network of professionals—ensuring every stay meets the expectations of today's discerning traveller.

## Requirements

### The Role

·        Communicate daily with a portfolio of Partners and act as their primary point of contact

·        Resolve tech related issues and provide high-level technical support

·        Handle financial and business related issues, ensure timely escalation, and secure client’s engagement

·        Answer incoming inquiries by phone, email, or chat, document end-user identification information and prioritize different customer requests

·        Educate and train clients on new technology (new features and tools offered by Travelstaytion software)

·        Register all information to company’s CRM system (HubSpot)

·        Overall involvement and improvement of our day-to-day business operations

**Requirements**

  
·        A minimum of 2 years Tech Support and/or B2B Support is required (Familiarity with SaaS products will be considered a plus)

·        Familiarisation with PMS, Booking Engine, and/or Channel Manager will be considered as a plus

·        Prior experience with CRM systems (e.g. HubSpot) will be considered as a plus

·        Tenacity and passion for elevating partners business

·        Multi-tasking and strong time management skills

·        Excellent verbal, written and interpersonal skills in both Greek and English

·        Professional in all forms of communications such as email, phone calls and texts

·        Highly responsive and reliable with strong attention to detail

·        Possess superior customer relations skills

·        Energetic and responsive - you must be able to work in a fast-paced environment

## Benefits

-   Private Health Insurance
-   Training & Development
-   Annual Performance Bonus