# Customer Success Associate

**Company:** [PFL Tech. Inc](http://jobs.workable.com/companies/nd3eFSk1UV6JyRnMctH8Sj.md)
**Location:** Bozeman, United States
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Account Management & Client Services

[Apply for this job](http://jobs.workable.com/view/d910306b-d946-4742-a3b5-eb8043ad7b0f)

## Description

At PFL a Vomela Company, every role opens a path to grow because your potential fuels our progress. Take pride in being part of a company thriving on the global stage, where our people create immersive brand experiences that leave a lasting impression. Here, you’re not just an employee; you’re an owner with a real stake in our success. Our strength is our people: a global team turning collaboration into extraordinary results.

**Job Summary:**

**Customer Success Associates** are accountable for managing PFL’s MarTech customer base, delivering customer success through outstanding execution, communication, and teamwork.

Schedule: Monday-Friday regular business hours

Hourly Rate of Pay: $25.00--$26.00/hour

## Requirements

**What You Will Do**

-   Provide outstanding day-to-day customer service via phone and email 
-   Attend team huddles to discuss team workload and priorities to ensure customer success 
-   Manage customer inventory levels to minimize disruption of service due to insufficient inventory without overstocking 
-   Perform duties necessary to launch new campaigns on time for customers, including but not limited to: timeline management through clear communication, program administration, procurement of physical items, production oversight, and facilitation of customer testing. 
-   Maintain open communication with Customer Success Managers regarding customer needs, new opportunities, customer problems, and how we will deliver success to each customer 
-   Generate and deliver periodic reports to customers 
-   Document customer-specific processes in Standard Work 
-   Create, participate in or manage one-off projects as directed 
-   Work effectively with all areas in the company to ensure customer success 
-   Contribute to continuous process improvement within the team and within Customer Success 

**What Success Looks Like:** _Successful Customer Success Associates:_

-   Ask thoughtful questions before proposing solutions
-   Take initiative to recommend improvements instead of simply fulfilling requests
-   Are energized by goals, performance metrics, and continuous improvement
-   Build trust by understanding customers’ business, not just their project specifications
-   Combine relationship-building with accountability for results

**Qualifications**

-   2+ years customer service experience and a proven passion for customer success.
-   Deals effectively with ambiguity and situations where there is not a single “right” answer 
-   Dynamic, self-motivated, high-energy team player who inspires others 
-   Demonstrates resilience in the face of adversity 
-   Willing to give and receive feedback to improve performance of self and others 
-   Identifies and analyzes significant problems and opportunities 
-   Recommends innovations that result in changes to existing services, procedures, and policies 
-   Evokes trust from others by keeping commitments and adhering to high ethical standards 
-   Impeccable attention to detail 
-   Sets high “stretch” standards of performance for self and all co-workers 
-   Accurately assesses the opinions and feelings of others; patient, empathetic, listens actively 
-   Demonstrates consistent logic, rationality and objectivity in decision making 
-   Familiar with basic business and accounting concepts 
-   Demonstrates basic adherence to project management principles and use of project management software 
-   Represents PFL/Vomela and the values we stand for:  CARES ( Commitment, Accountability, Respect, Excellence, Service)

**Essential Functions:**

Proficient in navigating both internal and external software systems. Demonstrates the ability to use various software platforms efficiently and effectively including but not limited to:

o    ADP/Timeclock

o    PFL Database

o    Microsoft Products

o    Confluence

Execute physical tasks required to successfully perform CSA position such as standing/sitting for 8–hour shifts. Occasionally lifting, and transporting objects weighting up-to 20 pounds

Variety of functional movements including grasping, lifting, carrying, pushing, pulling, reaching, twisting, bending, stooping, climbing, and more.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability
-   Training & Development
-   Wellness Resources