# Customer Operation Manager (HK)

**Company:** [Kody](http://jobs.workable.com/companies/aDWSRg9smKoHu3GYFnXU9H.md)
**Location:** Hong Kong, Hong Kong
**Workplace:** on site
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/d9ab9c9f-8fea-4eeb-8cb5-1eb04623cbcb)

## Description

**About Kody:**  
Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.

**Position Overview:**  
We are seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.

**Key Responsibilities:**

-   Serve as the main point of contact for customer inquiries and issues, providing timely and effective solutions.
-   Manage onboarding processes, guiding clients through setup and technical implementations.
-   Conduct training sessions and develop educational materials to empower customers.
-   Maintain detailed documentation of customer interactions and operational workflows.
-   Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.
-   Ensure compliance with relevant regulations and company policies.
-   Analyze customer feedback and trends to recommend improvements and innovations.
-   Build and nurture strong relationships with clients to foster loyalty and growth.

## Requirements

**Requirements:**

-   Proven experience in customer operations, client success, account management, or related roles in fintech or payment processing.
-   Excellent communication and interpersonal skills capable of building rapport with diverse clients and internal teams.
-   Strong analytical and problem-solving abilities with attention to detail.
-   Ability to manage multiple priorities in a fast-paced and dynamic environment.
-   Familiarity with CRM tools such as HubSpot and communication platforms like Intercom.
-   Proficiency in Microsoft Office or Google Workspace.
-   Willingness to collaborate across different time zones and cultural contexts.
-   Passion for delivering exceptional customer service and continuous improvement.

## Benefits

-   Health Insurance (Medical and Dental)
-   Work in our new office space in Admiralty
-   Opportunities for career growth in leadership and strategy.
-   Collaborative, inclusive environment where your contributions are recognised and valued.
-   Competitive Performance Bonus