# Polish-Speaking Back Office Gaming Support - Sofia, Fully Paid Relocation

**Company:** [Patrique Mercier Recruitment By Cyriel](http://jobs.workable.com/companies/p9woUrjVWD8RoUnLwuDzK9.md)
**Location:** Pleven, Bulgaria
**Workplace:** on site
**Employment type:** Full-time
**Department:** Polish

[Apply for this job](http://jobs.workable.com/view/d9ba36c1-5331-4c45-872e-a5eb8b68da6b)

## Description

Patrique Mercier Recruitment By Cyriel is seeking a talented Polish-Speaking Back Office Gaming Support specialist to join our dynamic team in Sofia, Bulgaria. This position comes with a fully paid relocation package, offering a great opportunity to enhance your career in the gaming industry while experiencing life in a vibrant city.

As a Back Office Gaming Support professional, you will provide specialized support to Polish-speaking players, ensuring an exceptional gaming experience through efficient and accurate back office operations.

### Key Responsibilities

-   Deliver back office support to Polish-speaking players, addressing escalated issues and complex queries effectively.
-   Collaborate with cross-functional teams to resolve player-related concerns promptly.
-   Manage sensitive player accounts, transaction records, and related data with confidentiality and accuracy.
-   Evaluate support workflows to identify opportunities for process improvement and implementation.
-   Maintain precise documentation of support activities and operational procedures.
-   Participate in ongoing initiatives to improve service quality and operational efficiency.

## Requirements

-   Fluency in Polish is mandatory; knowledge of English is advantageous. Please clearly specify your native language and nationality in your C.V. and/or Cover Letter.
-   Previous experience in back office support or a similar role within the gaming industry is preferred.
-   Strong analytical and problem-solving skills with meticulous attention to detail and a high level of confidentiality.
-   Excellent communication and interpersonal skills to work effectively within teams.
-   Self-driven, proactive, and able to thrive in a fast-paced environment.
-   Willingness to relocate to Sofia, Bulgaria; full relocation package included.

## Benefits

1.  • Financial support during relocation
2.  • Fully paid training
3.  • Stable job and career development opportunities
4.  • Attractive salary
5.  • Additional health insurance
6.  • 50+ benefits and services to choose from
7.  • Positive international working environment
8.  • Support and learning
9.  • Employee referral bonuses